September 15, 2011
It’s common knowledge that customer satisfaction surveys are essential for any business. They help you find out who your customers are, how they make their buying decisions and how they ..
November 02, 2010
CRM software is a commonly used strategy for managing business task management, clients, and customers using various processes to streamline, organise and automate business task management. Recently .
May 28, 2010
Customer management is one of the most critical factors in running a successful business. If you ask any business man what is the most important thing in running a business, most business owners will .
April 12, 2010
Many ways to find customers, but only two words that summed up: “Advertising" and “relationship. " “Advertisement" is to find the customer premise, “relationship" is the basis .
March 23, 2010
Some beginning retailers wonder what point of sale systems are and what they are good for. It turns out that point of sale systems can help retailers gain special insights about sales trends, ..
June 27, 2009
I am working in a customer support department, so I have seen many types of complaint. The range of complains can be pretty wide, it covers the areas such as products, plan, staff’ behaviors, ..
January 15, 2009
Getting new customers is critically important to any business but keeping them is even more important. It can cost ten times as much to get new customers as it does to keep one. So, it just makes ..
December 23, 2008
Selling a price increase can be difficult in nearly any type of situation, but trying to sell one in a soft market can be downright brutal. Yet, as unpleasant as it can be, it is often essential. The .
December 21, 2008
After fighting a slow leak, it occurred to me that my car needed new tires, so naturally, I phoned the last company to install a matched set. The price, about two years ago, was $700 out the door, ..
November 11, 2008
Extensive research at global brand leaders validates a basic truth about contact centers: the emotional content of the service interaction is as critical as the problem resolution. Extraordinary ..
November 10, 2008
Have you taken some time to answer this question as it relates to your business? If I ask you to define the customer you are going after - what would you tell me? Further, could you tell me how many ..
November 10, 2008
Customer Relationship Management (CRM) is not a piece of software. It is not something you just buy. It is not forms to fill out. It may include all those things, but it is much more. CRM was here ..
October 05, 2008
It never fails. As soon as the economy takes a downward turn and annual revenue projections are lowered, the first place, after lowering headcount projections, companies search to reduce operating ..
October 02, 2008
The beauty of air travel has been replaced with the anticipation of the pain that comes with delays. Suddenly your carefully planned itinerary is shattered and you feel powerless. Delays are caused ..
September 27, 2008
Recently I joined an online business and have had the privilege of helping new members on their way to success. Many of the members have emailed me with questions and I am glad to be of help. It ..
September 12, 2008
When hurricanes or tropical storms threaten the Gulf or Atlantic coastal areas of the US, passengers across the country may be affected by delayed, canceled, and rerouted flights even in areas far ..
September 07, 2008
Some sales people think using email to sell everything is the best idea. But truth be told, it is not. It is not a good idea to replace calls with emails when contacting with a potential client. Some .
September 02, 2008
I get a lot of questions about how to go about setting up a shopping cart for websites, and how to figure out which shopping cart companies are reputable, so I thought I would share some helpful ..
August 26, 2008
1. Feedback and Performance: Not Form Filling No one likes filling out forms. Your customers are no exception. So don't ask them. If you must use a form for customer feedback find an inducement so ..
August 25, 2008
We focus the majority of our time and energy on our customers. We live by the standard, “the customer is always right. " One angry customer always turns into two and a chain reaction starts. ..
August 21, 2008
I'm sure you heard of relationship marketing, but the truth is; many heavy hitters and experienced marketers only use that concept with their business partners(downline), but not their customers. ..
August 16, 2008
Nostalgia isn't what it used to be; so true. Yet one can't help recalling with a grin and a sigh how transforming The Might Manny's presence was when he was wearing the Blue Bandanna at Chavez ..
August 13, 2008
In the 1980s I started a medical transcription service, which I operated for about 18 years altogether. There was no free medical software to be had, for the simple reason that the computer industry ..
August 13, 2008
In 1996, the United States Congress passed the Health Insurance Portability and Accountability Act, most commonly known as HIPAA. This law was enacted to protect an individual's health information, ..
August 10, 2008
In defending against a foreclosure action, homeowners usually must make frequent attempts to contact their lender, an evil but necessary part of the process. This is typically the step in any plan to .