September 15, 2008
If you have a company that has more than just a few customers, you probably know about CRM and the software that you can use for it. How much you know about the concept of customer relationship ..
August 26, 2008
1. Feedback and Performance: Not Form Filling No one likes filling out forms. Your customers are no exception. So don't ask them. If you must use a form for customer feedback find an inducement so ..
August 21, 2008
There are all kinds of ways to build customer relationships, and some businesses are still wondering whether they really need to build these kinds of relationships at all. They see society as ..
August 14, 2008
CRM, or customer relationship management, is something that a lot of businesses are once again realizing the importance of. They used to be interested in this type of relationship with their ..
August 08, 2008
People like it when other people remember who they are. Everyone wants to feel like they matter. By feeling important, people come back to your business. They spend more money, they buy more things, ..
August 06, 2008
A lot of time, energy, and money is spent on developing new customer relationships. Often you will find this to be a rewarding experience for you. You may even develop relationships that will last ..
July 30, 2008
When it comes to being successful in business, you need to be able to track your customers. They can bring you more business if you keep them happy, but they can also cause you problems if you ignore .
July 25, 2008
When hearing the term CRM, or customer relationship management, software, a person generally thinks that it's a fancy, computerized address book. They don't think that there are any other reasons for .
July 17, 2008
Ezines are an easy and inexpensive way to keep in touch with prospects and clients so that your business is top-of-mind when they are ready to buy. But for best results, your ezine must follow these .
July 13, 2008
The pigtailed little girl on the commuter train saw the man drop part of his newspaper as he walked by. Instantly, she bounced to her feet, picked up the section, caught up with him and - without a ..
July 09, 2008
You can tell that people are getting fed-up with the airline industry, and the truth is that they have a lot to be fed-up about. Just consider the headlines from today's news: American Airlines ..
July 02, 2008
This may sound odd - but have you looked at how you treat your customers recently? I was discussing this earlier today with a client whose business has stagnated after he moved into a new office last .
July 01, 2008
Customer service and the Virtual age, words that can make or break your business! In these days of faceless web sites, and unanswered emails, taking a minute out of our busy schedule and learning ..
July 01, 2008
There are a lot of ways to keep customers coming back to your business. One of these is CRM, or customer relationship management, software. Not everyone thinks that this software is a good idea. ..
June 26, 2008
When businesses consider getting customer relationship management - or CRM - software, they usually focus on how they best want to control customer information and keep a strong focus on sales. One ..
June 22, 2008
In the late 1960's Aretha Franklin had a top hit. This popular song was titled R-E-S-P-E-C-T. Perhaps you remember the words, as this song has endured as a Rock-and-Roll classic. This article is not ..
May 15, 2008
Anyone who is involved in the selling of products or services knows that it is not always easy to make ends meet. Many of these people work on commission, and they struggle to put food on the table ..
April 17, 2008
Growing a business can be exciting and rewarding but, in the haste to land business and develop clients, don't overlook some of the details which can save grief later. A written proposal or quote is ..
April 04, 2008
There are a lot of ways to remember your customers, but much of it depends on whether you have only a few or whether you have people coming through your business all day long. If you have a small ..
March 17, 2008
If you get away from hi-tech, direct mail is still one of the most efficient forms of advertising. It's a low-cost opportunity to send a message to your targeted audience. Postcards, specifically, ..
January 28, 2008
It's 6:15 in the morning and while I'd *like* to be sleeping, I've instead got a couple of massive purple bags bunched under my eyes and a pounding, stabbing ache running through my head and down ..
December 27, 2007
For many companies, making the decision to implement a solution is, in itself a long and difficult task. CRM needs investment of money, time, and emotional commitment from a company and its ..
December 26, 2007
I got word that one of my colleagues has a daughter that was traveling to Paris, France for a summer study abroad program. As a random act of kindness and surprise to my friend, I contacted a French ..
July 25, 2007
In the good old days contracts were not the norm. A handshake sealed a deal and one's word was one's reputation. Times have changed. Now many businesses have contracts, lawyers and a more complex ..