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Customer Loyalty Articles 

How to Develop a Customer Appreciation Program

 June 26, 2012 6 Steps to Creating an Effective Customer Loyalty Program You can't build a successful business based on selling to a wide audience of one-time customers. You might make a quick buck if you have a ..
(Business/Marketing)

Achieving success in the world of social media: Or, what ..

 August 19, 2011 How to achieve success in the world of social media: Or, what really matters most? (By Robert White, Founder & Owner, PR Matters, robert@prmatters.org) Introduction First, let me be transparent and .
(Internet-and-Businesses-Online/Social-Media)

Attain Customer Loyalty By Elevating Your Successful Products ..

 February 25, 2010 Maintaining consumer loyalty is a cumbersome process for marketers in these days. Because of the recession many individuals are much more cost sensitive. They look for the best offers in regards to ..
(Business/Marketing)

Customer Loyalty Comes From Familiarity

 December 01, 2009 Customer satisfaction is what ensures that most businesses get repeat custom and continue to thrive. Only businesses that operate in a monopoly can alienate their customers and yet still ensure ..
(Business/Customer-Service)

4 Marketing Tips to Help Your Retail Business Thrive

 August 07, 2008 1) Don't Use Percentage Discounts When Discounting According to Jim Dion, author, keynote speaker and retail guru, don't use percentage discounts when discounting. Most of your customers can't do the .
(Business/Retail)

Improve Customer Loyalty by Appreciating Your Customers

 August 06, 2008 At some level we're all grateful for our customers. Because we know without them we would not have a business. And, with busy schedules and hectic lives, it's easy to forget how important our ..
(Business/Customer-Service)

Customer Service Speakers Offer Tips For Going the Extra Mile

 July 30, 2008 One of the easiest and fastest ways to make a customer smile is to do something extra. Because it's unexpected, it's a pleasant surprise. It's something they'll remember and talk about. When you do ..
(Business/Customer-Service)

Six Steps to More Loyal Customers

 July 28, 2008 We all know it's important to have loyal customers. But do you know how important it is? A study by Bain & Company suggests that a 5% increase in customer loyalty can improve profitability by ..
(Business/Customer-Service)

For Best Service, Know What Your Customers Want

 July 21, 2008 I admit, this seems overly simple. To run any successful business it's a given we need to know what our customers want. But do we always know? My answer is: “No we don't. " We think we do. We ..
(Business/Customer-Service)

How Your Companys Bottom Line is Directly Tied to Customer ..

 July 14, 2008 Did you know that you could measure your company's value by your customer service? Researchers discovered that regardless if your customer service is outsourced either on shore or off shore this ..
(Business/Customer-Service)

What is Keeping Your From Growing Your Small Business ..

 July 04, 2008 With all the talk about the down economy and business going south, there are a lot of anxious small business owners. Yet, what I have learned is that this anxiousness does not translate into action. ..
(Business/Small-Business)

Customer Loyalty How to Make Sure You Dont Lose Your Customers .

 July 02, 2008 Customers! Love them or hate them!! But as the life blood to fueling an organisation's profits, we all need them. They are a curious breed though. They always want to squeeze the very most for the ..
(Business/Customer-Service)

How to Sell to Your Customers Over and Over Again

 June 27, 2008 Customers are tremendously important to all business owners. Without customers, there would be no income and, subsequently, no business. Individuals that buy things from a company are afterwards more .
(Business/Customer-Service)

To Deliver Amazing Service Remember What You Control

 June 19, 2008 Remember What You Control (And What You Don't) This has been said a thousand ways by a thousand people but it's still true. And it's important. Time and energy spent worrying about (or trying to ..
(Business/Customer-Service)

Network Marketing 7 Undisclosed Reasons Why 97% of Network ..

 June 17, 2008 Did you know that nearly all people who embrace network marketing as a vocation fail to make much money from it? Actually, studies put the failure rate at ninety seven per cent. This means that only ..
(Home-Based-Business/Network-Marketing)

Sales & Marketing's #1 Lost Opportunity

 May 26, 2008 Your #1 lost opportunity may not be what you think. It isn't a market you were late to target, a product released without certain features, or even a ridiculously small sales and marketing budget. I ..
(Business/Sales)

3 Steps To Successful CRM For Both Big And Small Companies

 April 21, 2008 Regardless of your company's size and the requirements for your CRM (Customer Relationship Management) solution, the goal remains the same: learn more about your customers and leverage that knowledge .
(Business/Sales)

Customer Service Coaching Tip - Excess Is A Good Thing ..

 April 07, 2008 For many, the word excess suggests negative behaviors from unhealthy eating to playing video games. Yet, the word excess is good when talking about delivering exceptional customer service by making ..
(Business/Customer-Service)

Is Your Magic Crystal Ball Failing to Deliver Your Business ..

 April 07, 2008 Do you ever wish that you could have a magical crystal ball that could instantaneously deliver to you your desired business results? Just think of the possibility of reversing lagging sales; chronic ..
(Business/Strategic-Planning)

Customer Service Tip - First Know Your Customers' Level of ..

 April 06, 2008 Customers come in all shapes and size as well as levels of development. They may be infants, toddlers, adolescents, adults or seasoned citizens. If you want loyal customers, you must continually ..
(Business/Customer-Service)

Increase Sales Coaching Tip - Market Trends Are Veins of ..

 April 01, 2008 During a keynote presentation to a local chamber, I surveyed the filled room by asking this question: How many of you are happy with your bank? Only 25% of those in the room raised their hands. And, ..
(Business/Sales)

Business Ethics Is Not A Wink and A Nod

 April 01, 2008 Much is written about business ethics especially with the fall of Enron to the compensation for CEOs. With the presidential campaign in full swing, we as citizens and business leaders have the ..
(Business/Ethics)

Stop the Spin - Business Ethics Are Ethics as Lies Are Lies

 April 01, 2008 Business ethics are always in the news from research specific to work ethics to headlines about the criminal leadership behavior of C-Level executives. Yet, government leaders many of whom raise the ..
(Business/Ethics)

Customer Service Today Is Not What Your Grandparents Knew To ..

 April 01, 2008 Letting go of the past is difficult for the best of us. Much has been said on the surface about the knowledge economy, yet little has been done to integrate that new economy into existing businesses. .
(Business/Customer-Service)

Do Your Customers Understand What You Think They See or What ..

 March 31, 2008 Your customers are first visual creatures because sight is critical to our survival as a species. What your customers see from their perspectives as well as their expectations will either make or ..
(Business/Customer-Service)





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