July 23, 2008
Hello everyone! I hope you are all having a great summer and not working too hard. Today I would like to remind you of something I am often repeating in training - assist your listener. Sometimes we .
March 31, 2008
One thing I am sure we all hate is getting home after a long day's work and checking phone messages, only to find out that half of the messages or more are from telemarketers. They leave a lovely ..
March 01, 2008
Greetings from Moscow, Russia again! As most of you know I teach relationship-building techniques, the art of small talk and the secrets of winning first impressions. These interpersonal ..