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Assist Your Listener

 July 23, 2008 Hello everyone! I hope you are all having a great summer and not working too hard. Today I would like to remind you of something I am often repeating in training - assist your listener. Sometimes we .

Do Not Abuse Voicemail

 March 31, 2008 One thing I am sure we all hate is getting home after a long day's work and checking phone messages, only to find out that half of the messages or more are from telemarketers. They leave a lovely ..

Build Relationships Even When Travelling

 March 01, 2008 Greetings from Moscow, Russia again! As most of you know I teach relationship-building techniques, the art of small talk and the secrets of winning first impressions. These interpersonal ..

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