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International Call Centers in India – Root to a Big Tree

 May 12, 2012 It is a known fact that along with being called the land of culture and heritage, India is also called a “land of call centers ”. According to a study there about more than 300,000 small .

Use Call Recording Facility for Betterment of Your Business

 April 08, 2012 Many times, business managers and executives fail to take any firm business decision because of the lack of complete record of telephonic conversations they are engaged in with their clients, ..

Contact Center Strategy: Covation (Customer Service)

 February 07, 2012 Strategic planning for contact centers has become increasingly important in today's complex environment. End-user customers are expecting faster, friendlier service from knowledgeable service ..

Practice Managers: Five Tips to Make Your Medical Call Center ..

 August 15, 2011 This post is designed for medical practice managers, physicians, nurses and other personnel who are responsible for managing their practice’s relationship with a medical answering service or ..

Tips for Call Quality Monitoring Program

 June 22, 2011 Recent survey shows that there is very little correlation between call quality monitoring ratings and first call resolution (FCR) and customer satisfaction (Csat) ratings. Given that call quality ..

Unlimited Call center service

 January 25, 2011 If your company is losing focus on core business or need technological features, operational consulting, business intelligence then call center services may solve your entire problems. Call center ..

Potent Call center services

 December 27, 2010 Today, outsourcing is a potent business model that eventually transfers the onus of one or more of the company's functions to an effective, efficient as well as reliable source allowing the national ..

Features and Infrastructure of Call Centers At Ramshyam

 December 27, 2010 A call center is a formal office where a company's inbound calls are received to solve some problem or outbound calls are made. Call centers are gaining much popularity in today's community, where ..

The Idea2Result Advantage

 September 28, 2010 Why is Idea2Result the best choice for my appointment setting tasks? Choosing Idea2Result for your appointment setting campaign gives you a wide variety of flexible and practical options that can be .

The Rewards of Global Virtual Teams

 September 28, 2010 It is widely accepted that the reward for promoting global virtual teams is the ability of organizations to leverage on the different skills and competencies of team members from around the world. ..

Virtual Global Team Building

 September 28, 2010 Encouraging team development, emotional engagement and social interaction provides a healthy and sound workplace environment for the otherwise isolated appointment setter. Face-to-face team building .

Figuring out the Terms of the Call Centers in the Philippines!

 September 09, 2010 All Call Center in the Philippines has their very own lingo and vocabulary. Needless to say, if a Filipino call center agent is in conversation with you, that you may not be able to comprehend him. ..

Primary benefits you will get from call center outsourcing

 December 22, 2009 Since the inception of ‘call center’ concept, it has always been on the top in terms of business needs. As business is all meant for customers, to satisfy their customers in all the ..

Star Performers Impact Customer Satisfaction

 November 16, 2009 In the call center star performers impact customer satisfaction by bringing a high level of Intelligence Quotient (IQ) and Emotional Quotient (EQ) to each and every call. They treat every call as a ..

Source, Hire and Retain Contact Centers who Connect with EQ

 November 16, 2009 While IQ is a well-known benchmark in the recruitment process Emotional Quotient (EQ) is equally, if not more important, as a standard to sourcing and selecting potential call center employees. But ..

EQ Assessment and the Call Center Industry

 October 19, 2009 The recruitment process today focuses on more than just qualifications and experience. The human resources departments need to understand behavioral patterns of employees. Emotional Intelligence (EI) .

How to Choose a Call Center Vendor for Your Business

 September 24, 2009 How to Choose a Call Center Vendor By Asad Haroon, CEO of A call center is a business center that answers telephone calls, provides customer services and completes certain basic ..

How Dialers Impact Your Bottom Line

 October 01, 2008 Many businesses that have a telemarketing component use dialers without any thought to how greatly dialers impact the business’ bottom line. We recently began speaking to several of our clients .

How to Automatically Insulate Sales Staff From "Negative" Call .

 September 01, 2008 If you have ever tried voice broadcasting (automated telemarketing) to generate leads for your company, you know that the responses you get from a live response broadcast can often be negative. Many ..

Improve the Effectiveness of Your Call Center

 August 24, 2008 To improve the effectiveness of your call center, start interacting with your callers. They are the lifeline of your company. To help you get started on the right foot, here are some tips. Hire Your .

How to Develop Leadership Skills

 August 15, 2008 You must agree to the fact that leadership skills play a great role in heightening the possibility of your getting a high profile job. If you have leadership qualities, things are much easier for you .

Mistaking a Call Center For Customer Service Kills Your ..

 July 23, 2008 It has recently (painfully) come to my attention that there are many companies out there that think having a call center is a nice way to kill two birds with one stone- answering the phone and ..

Software Solutions For Small Business and Enterprise

 July 22, 2008 Many companies today are still not aware of the importance of professional business software for tracking and managing company assets. In the current economic climate of the business industry it has ..

B2C Telemarketing Expanding Business Possibilities

 July 09, 2008 B2C telemarketing has become a widely used strategy today and no business, especially those having high aspirations, can afford to ignore it's great potential. Competition has increased manifold over .

The Outbound Call Center Yes Ladder

 June 24, 2008 In making outbound calls or sales calls, the primary thing to consider is: are you asking the right questions? People respond differently depending on how you express yourself. There are different ..

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