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 Article Directory   Author   Ric Phillips

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Published Articles:8
Total Article Views:2,063 (unique visitors)
Total Article Rank:4 /5 (2 Ratings)
Ric Phillips

Ric Phillips's Articles

Articles by: Ric Phillips

Recent Articles

The Complexity and Power of Words

The interesting thing about words is that they have different meanings to different people, even when using the same language, due to the way we process, filter and finally understand information. ..
(November 17, 2008)
  • Currently nan/5
 | Reference-and-Education/Languages | Visitors: 225

Customer Service in Japan

Recently I spent over two weeks in Japan. I spent my time in Yokohama, Tokyo, Shizuoka and Kyoto. This article was originally written while I was still overseas. Although I had been working with ..
(July 09, 2008)
  • Currently nan/5
 | Business/Customer-Service | Visitors: 272

Assist Your Listener

Hello everyone! I hope you are all having a great summer and not working too hard. Today I would like to remind you of something I am often repeating in training - assist your listener. Sometimes we .
(July 23, 2008)
  • Currently 4.00/5
 | Business/Workplace-Communication | Visitors: 353

Do Not Abuse Voicemail

One thing I am sure we all hate is getting home after a long day's work and checking phone messages, only to find out that half of the messages or more are from telemarketers. They leave a lovely ..
(March 31, 2008)
  • Currently nan/5
 | Business/Workplace-Communication | Visitors: 212

Build Relationships Even When Travelling

Greetings from Moscow, Russia again! As most of you know I teach relationship-building techniques, the art of small talk and the secrets of winning first impressions. These interpersonal ..
(March 01, 2008)
  • Currently nan/5
 | Business/Workplace-Communication | Visitors: 263

Communication Skills - Not Just English Language

Recently I was talking to a new immigrant to Toronto who admitted that she usually does not speak to people that are in the service industry, during day to day transactions. I was surprised by this ..
(December 16, 2007)
  • Currently nan/5
 | Reference-and-Education/Languages | Visitors: 257

Why Do 90% of New Years Resolutions Fail?

Most of you may be thinking about the upcoming year, and asking yourself how you can improve upon this one about to expire. That is usually when five minutes of soul-searching results in a fantastic ..
(January 06, 2008)
  • Currently nan/5
 | Self-Improvement/Goal-Setting | Visitors: 142

Accent Reduction Top 10 Tips

It can be very exciting studying for a year or two in a foreign country, and every year thousands of ESL students travel to English-speaking countries to have an adventure, take a break from rigorous .
(June 28, 2007)
  • Currently nan/5
 | Arts-and-Entertainment | Visitors: 339