Already on ArticleSlash?

Forgot your password? Sign Up
 Article Directory   Author   Leonard Buchholz
 

Leonard Buchholz  RSS Feed

Published Articles:28
Total Article Views:7,018 (unique visitors)
Total Article Rank:2 /5 (4 Ratings)
Leonard Buchholz
(USA)Author

Leonard Buchholz's Articles

Articles by: Leonard Buchholz

Recent Articles

The Path Ahead - Three Ways You Can Get More From Your Life

"It's not the end of the world I am worried about. It's how we are getting there. " That quote stuck in my mind for a few weeks and I just could not let it go. I kept thinking over and over, if the ..
(September 26, 2008)
 | 
  • Currently nan/5
 | Self-Improvement/Success | Visitors: 180

Life is a Challenge to Be Met, Not Ignored - Here Are 4 Ways ..

We notice that something is not quite right in our world. There is an instrument playing out of tune way far in the back of our marching band, or the engine seems to be making a funny noise, or the ..
(September 26, 2008)
 | 
  • Currently nan/5
 | Self-Improvement/Success | Visitors: 204

Don't Kick The Cat! 4 Simple Ways To Refresh And Restore

It's been a long week. The boss yelled at you, no one seemed to be listening to anything you said, you received a survey from a customer that said “If there was only one place left on earth to ..
(March 08, 2008)
 | 
  • Currently nan/5
 | Business/Customer-Service | Visitors: 286

The 10% Factor in Customer Service

The 10% factor. It's the difference between “Oh, fine" and “COOL!. " Fine is a word people use to describe anything in their lives that they could live without. It is interchangeable with .
(June 21, 2008)
 | 
  • Currently nan/5
 | Business/Customer-Service | Visitors: 297

Dont Be Afraid of Heights When Building Your Attitude

When building a strong Attitude, we often stop ourselves just when we are about to breakthrough. Just as we are reaching the top, we look around and realize how high we have climbed. That's when we ..
(June 21, 2008)
 | 
  • Currently nan/5
 | Self-Improvement/Positive-Attitude | Visitors: 207

Little Changes Make a Big Difference

Little changes make a big difference over time. Have you ever seen the phrase “overnight sensation" or “overnight success?" I am always amazed when I see this phrase used, as I often ..
(June 21, 2008)
 | 
  • Currently nan/5
 | Business/Customer-Service | Visitors: 334

Top Ten Signs of Poor Customer Service

Here it is - The Top Ten Signs of Poor Customer Service! Drum roll please. Number 10 An Us vs Them Mindset. This person thinks that Customers are out to get him or her. They feel the Customer ..
(July 05, 2008)
 | 
  • Currently nan/5
 | Business/Customer-Service | Visitors: 1056

Changing a Bad Experience Into a Great Experience, Language ..

Customer Service and the Cattle Prod Method This is the most frustrating of all Customer Service experiences for most of us. It is a combination of poorly trained personnel and terrible responses ..
(July 04, 2008)
 | 
  • Currently nan/5
 | Business/Customer-Service | Visitors: 381

Line of Sight Management, Event and Response

Line of Sight Management is a term that describes how a Manager “sees" and reacts to Events that happen in daily Operations. Events refer to anything that occurs in daily operations, whether or .
(April 25, 2008)
 | 
  • Currently nan/5
 | Business/Management | Visitors: 405

7 Tips For A Great 2008!

7 Tips For Managers In 2008 1. Become Flexible. In 2008 you are going to have to be Gumby in order to manage effectively. You will find yourself pulled in more directions than even you thought ..
(January 18, 2008)
 | 
  • Currently nan/5
 | Business/Top7-or-10-Tips | Visitors: 295

4 Common Employees

Employees are the life of any organization. We spends hours recruiting, screening and interviewing them. After we have hired them, we spend more time training, coaching and monitoring them. And when ..
(August 07, 2007)
 | 
  • Currently nan/5
 | Business/Management | Visitors: 156

Whether You Are The Sender Or Receiver, It's All About The ..

When asked a question, it is very important that the sender of the message and the receiver of the message understand each other. This is the basic model of communication. In addition to that, the ..
(July 30, 2007)
 | 
  • Currently nan/5
 | Business/Customer-Service | Visitors: 186

The Greatest Company To Work For - 10 Things Your Company Does .

Of course your company is great. And you are the perfect manager and mentor. For the rest of us, we are on a quest to match those who have gone before us, to become as good as or better than our ..
(July 19, 2007)
 | 
  • Currently nan/5
 | Business/Management | Visitors: 208

Making Personnel Changes The Right Way

Sometimes things don’t work out. For whatever reason, there is not a good fit, or there is a downturn in business, a management change or there is a Reduction In Force. (RIF) Someone has to go. .
(July 07, 2007)
 | 
  • Currently nan/5
 | Business | Visitors: 197

What Does Success Look Like?

What does success look like? Really, really, think about the question, what does it look like? Can you definitively say “At this point right here, we will have achieved success in our program, ..
(July 08, 2007)
 | 
  • Currently nan/5
 | Self-Improvement/Success | Visitors: 133

7 Ways You Can Empower And Energize Your Department

Many times as managers we are tasked with so many objectives that we might lose focus on those we are asking to complete the objectives. And because we are a results driven society, it’s hard ..
(June 27, 2007)
 | 
  • Currently nan/5
 | Business/Management | Visitors: 230

Cowabunga, Woohoo and Yippie Kay Yay! I'm On A Roll, So Get ..

When you meet someone and they are really happy with the position they have found in life, it shows in everything they do. They can’t stop smiling. Every day is a great day. They just seem to ..
(June 24, 2007)
 | 
  • Currently nan/5
 | Self-Improvement/Inspirational | Visitors: 133

It's Time To Look At Our Attitude And How It Affects Our ..

There are a few things in life that must have other things working with them to work right. Let’s take baseball for example. Baseball is a great sport and a great game. There are many elements .
(June 09, 2007)
 | 
  • Currently nan/5
 | Business/Customer-Service | Visitors: 184

Serving With Positive Intent, Customer Service The Easy Way

It is easier to walk through life with the attitude of living a life with with Positive Intent. Positive Intent means you approach everything with the thought process in place that no matter what ..
(June 09, 2007)
 | 
  • Currently nan/5
 | Business/Customer-Service | Visitors: 181

Gallery On The Beach

When it comes to art, like many people, I know what I like. Sometimes it is just the way a piece calls to you. Reaching out and touching your soul, intimately, as if it always knew you. It caresses ..
(May 26, 2007)
 | 
 | Travel-and-Leisure | Visitors: 109

The Questions We Face

“How do I tell my boss that his idea really stinks and not lose my job?” “Why is my co-worker stabbing me in the back?” “How do I tell my vendor that we are not going to .
(April 10, 2007)
 | 
  • Currently nan/5
 | Business | Visitors: 215

The 3 P's of Management in a Customer Service Department

When looking at a Customer Service organization, it’s hard sometimes to sort through all of the dynamics involved to get down to the areas you can work with to get the best results in the ..
(March 28, 2007)
 | 
  • Currently nan/5
 | Business | Visitors: 250

Barney or Training? Which is Better for Your Organization?

I was thinking today about those people who come to us for help. You know, the Customers. And the only reason I’m bringing this up is because of some of the comments that were posted on that ..
(March 16, 2007)
 | 
  • Currently nan/5
 | Business | Visitors: 196

If You Want to Hire Frogs, All You Have to Do is Croak

I was talking with a friend recently about Customer Service personnel and what makes a good person become great in the Customer Service field. I thought about it and narrowed it down to 3 basic ..
(March 08, 2007)
 | 
  • Currently 3.00/5
 | Business | Visitors: 207

Are Your Customers Keeping Score? You'd Better Believe It!

I had traveled last week and wanted to share one of my experiences with you. I had completed a series of seminars on Business Writing and finished in Oakland, Ca. That happens to be near where my ..
(February 19, 2007)
 | 
  • Currently nan/5
 | Business | Visitors: 187