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 Article Directory   Author   Kevin Stirtz
 

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Published Articles:26
Total Article Views:7,178 (unique visitors)
Kevin Stirtz
(USA)Author

Kevin Stirtz's Articles

Articles by: Kevin Stirtz

Recent Articles

Customer Service Expert Says to Remember Customer's Names

Years ago I heard a quote that goes something like: “Nothing is sweeter than the sound of a person's own name. " I don't know who first said this but I agree with them. When we hear someone say .
(December 21, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 354

Customer Service Trainer Warns - Don't Let Invisible Customers .

A few weeks ago I was at Perkins, attempting to pay for my meal. Employees scurried back and forth with not even a curious glance in my direction. Finally, the manager said something which compelled ..
(December 22, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 359

Customer Service Expert Says Focus on Customer, Not Paycheck

Recently while listening to NPR I heard a discussion about tipping trends for service people. A part of the discussion focused on tipping in restaurants and how many people tip less during a ..
(December 22, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 324

Customer Service Trainer Offers Lessons on Changing Your ..

In my work, I spend a fair amount of time helping people bring change to their companies. That's what improving customer service is all about. The companies that make a substantial and permanent ..
(December 22, 2008)
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 | Business/Customer-Service | Visitors: 239

Customer Service Improvement Starts With the Right Message

Slogans are worthless as a marketing tool. It's not their fault. It's because we're asking them to do something they're not built to do. It's like trying to win the Daytona 500 with a Yugo. The poor ..
(December 22, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 566

Improve Customer Loyalty by Appreciating Your Customers

At some level we're all grateful for our customers. Because we know without them we would not have a business. And, with busy schedules and hectic lives, it's easy to forget how important our ..
(August 06, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 292

To Deliver Amazing Service Remember What You Control

Remember What You Control (And What You Don't) This has been said a thousand ways by a thousand people but it's still true. And it's important. Time and energy spent worrying about (or trying to ..
(June 19, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 246

Customer Service Means Respecting Your Customers Opinion

Our customers come to us for our knowledge, for expertise. They want our help in accomplishing something (or maybe preventing something). But some employees take this to mean the customer's opinion ..
(July 09, 2008)
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 | Business/Customer-Service | Visitors: 266

Great Customer Service Means Giving Your Customers What They ..

Too often I hear people give bad advice to others about how to talk with new potential clients. Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the ..
(July 10, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 400

Great Customer Service Means Thanking Your Customers

"Thank your customers" This is one of those customer service “rules" that shouldn't be. It shouldn't even have to be a reminder. To thank someone for being a customer should be automatic, not ..
(July 14, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 610

For Best Service, Know What Your Customers Want

I admit, this seems overly simple. To run any successful business it's a given we need to know what our customers want. But do we always know? My answer is: “No we don't. " We think we do. We ..
(July 21, 2008)
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 | Business/Customer-Service | Visitors: 280

Customer Service Expert Offers 5 Steps to More Job Security

Challenging economic times can be scary. Every day we hear news about lay-offs, company closings, mortgage foreclosures and more. But no matter what's going on around us, we all have the ability to ..
(July 27, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 247

Six Steps to More Loyal Customers

We all know it's important to have loyal customers. But do you know how important it is? A study by Bain & Company suggests that a 5% increase in customer loyalty can improve profitability by ..
(July 28, 2008)
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 | Business/Customer-Service | Visitors: 366

Customer Service Speakers Offer Tips For Going the Extra Mile

One of the easiest and fastest ways to make a customer smile is to do something extra. Because it's unexpected, it's a pleasant surprise. It's something they'll remember and talk about. When you do ..
(July 30, 2008)
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 | Business/Customer-Service | Visitors: 377

Improve Customer Service by Focusing on Small Changes

Recently I read an article about people called “high-milers". These are people who go to great lengths to get amazing fuel efficiency from their cars. Some have high mileage cars like the ..
(July 02, 2008)
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 | Business/Customer-Service | Visitors: 236

Top Ten Customer Service Tips For the 2008 Republican National .

The economic impact an event like the Republican National Convention has on a host city is tremendous. But if the event is done extremely well, the benefits can go on for years. Here are ten ..
(July 02, 2008)
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 | Business/Customer-Service | Visitors: 150

Remarkable Customer Service Means Leaving the Spam in the Can

We hear a lot about spam (the technology kind, not the food product) but usually it's in the context of email. Most of us know or have heard of spam filters, spamming rules and anti-spam policies. ..
(January 08, 2008)
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 | Business/Customer-Service | Visitors: 197

Do I Really Need To Provide Remarkable Service To Everyone?

Over the past few decades people and organizations have (generally) gotten better at treating people well. I believe more people understand the value in treating everyone well, not just customers. ..
(January 09, 2008)
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 | Business/Customer-Service | Visitors: 272

Top 10 Tips For Using Web 2.0 To Promote Your Business

We hear a lot about “Web 2.0" these days. It sounds neat and it's trendy to talk about blogging and social media. But does it really affect our businesses? Is Web 2.0 just for kids and ..
(July 25, 2007)
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  • Currently nan/5
 | Internet-and-Businesses-Online/Social-Media | Visitors: 154

Top 7 Tips to Be Great Public Speaker

Public speaking is one of the best ways to promote your business, your career or your organization. There is an endless number of groups looking for informative and entertaining speakers. You can be ..
(June 03, 2007)
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 | Business | Visitors: 159

Never Return Phone Calls Right Away

I once had a boss who told us to never return phone calls right away. He said if you return a call too quickly, the other person might think you're not very busy. This same boss also liked to say ..
(April 13, 2007)
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 | Business | Visitors: 194

Use Your Slogan to Develop Powerful Marketing

My wife thinks I'm strange. I won't go into all the reasons for this, but one of them is that I'm constantly looking up words in the dictionary and thesaurus. The other day I looked up the word ..
(April 13, 2007)
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  • Currently nan/5
 | Business | Visitors: 170

What Message is Your Business Sending?

I had a meeting at one of the newer hotel restaurants in my area. It's a nice 4 star hotel - very well designed and decorated. If I were traveling I wouldn't hesitate to stay there. Approaching the ..
(April 13, 2007)
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  • Currently nan/5
 | Business | Visitors: 163

Leave the Spam Out of Your Customer Service

We hear a lot about spam (the technology kind, not the food product) but usually it's in the context of email. Most of us know or have heard of spam filters, spamming rules and anti-spam policies. ..
(April 13, 2007)
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  • Currently nan/5
 | Internet-and-Businesses-Online | Visitors: 122

Sales & Marketing Are Changing - Stay Current to Stay ..

I've had some conversations with people about how some big trends are changing how people respond to marketing and sales efforts. One of the people I talked with is Lonny Kocina, of Media Relations, ..
(April 13, 2007)
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  • Currently nan/5
 | Business | Visitors: 229