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 Article Directory   Author   Bob Lucas
 

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Published Articles:9
Total Article Views:2,828 (unique visitors)
Bob Lucas
(USA)Author

Bob Lucas's Articles

Articles by: Bob Lucas

Recent Articles

Gaining and Holding Learner Attention

One of the most important parts of any learning event is effectively capturing the attention of your learners. Until you have done that, they are not ready to receive what you have to offer and much ..
(December 17, 2008)
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  • Currently nan/5
 | Reference-and-Education | Visitors: 175

Tapping Gardner's Multiple Intelligences To Stimulate Learning

Since the release of Howard Gardner's groundbreaking research on multiple intelligences in 1983, he and other researchers have conducted numerous studies on the ability of the human brain to learn in .
(December 10, 2008)
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 | Reference-and-Education | Visitors: 280

Professional Etiquette Still Matters

"Back in the day" most children were taught to say “please" and “thank you. " They were also taught to ask permission before taking or doing something, open doors and pull out chairs at ..
(July 31, 2008)
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 | Self-Improvement/Coaching | Visitors: 263

Time Management on the Run

You have probably heard the saying “There just aren't enough hours in the day. " This is especially true if your job involves traveling to a client's site or if you work at or travel between ..
(July 30, 2008)
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 | Self-Improvement/Time-Management | Visitors: 167

What is Really Important in Life?

Like many of you, I have spent my life doing the things that I loved, the things that I needed to do and the things that were expected of me. Along the way, I have accumulated a wall of plaques, a ..
(July 30, 2008)
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 | Self-Improvement/Inspirational | Visitors: 211

Defining Your Service Culture

Organizations go to great lengths to differentiate themselves from one another, usually at much expense. In reality, it is often their service culture that has one of the biggest impacts on customers .
(July 30, 2008)
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 | Business/Customer-Service | Visitors: 626

Thinking Like a Customer Using Lessons From Wal Mart

Ever wonder why companies like Wal-Mart continue to grow at astronomical rates while companies like Sears and J. C. Penny, who have been in business for over 100 years, continue to struggle to hold ..
(July 30, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 416

Roadblocks to Service Recovery

From time to time, you may find your recovery efforts blocked by certain actions or inactions on your part or others in your organization. Here are some of the obstacles that commonly derail recovery .
(July 30, 2008)
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  • Currently nan/5
 | Business/Customer-Service | Visitors: 340

The Role of the Eyes in Interpersonal Communication

Recognizing, understanding, and appropriately reacting to the body language of others as well as using positive body language yourself will allow you to more effectively communicate with others. The ..
(July 30, 2008)
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  • Currently nan/5
 | Relationships/Communication | Visitors: 350