SriLankan Airlines has always been an airline that has been praised by its passengers for the excellent customer service that the airline provides passengers with. The experience and opinion of a passenger is based on a whole lot of factors that begins right from the process of booking a ticket with the airline till the passenger gets out of the airport, and SriLankan Airlines has made sure that every angle is paid equal attention. Even then, the airline’s management understands well that there is always room for improvement and makes every effort to raise the levels of its service.
The latest news is that the airline has started off with an International Passenger Survey that will collect data from the passengers flying with it. The survey also promises to be rewarding for passengers as a raffle draw will decide a winner among those who have filled in the survey form. The winning prize is an absolutely free return ticket for the passenger and that to for a destination of his choice. The Passenger Survey Form is to be presented to passengers by the cabin crew while that are in flight and will cover a range of areas on which passenger opinion will be sought. SriLankan Airlines understands that when it comes to passenger service every step counts. The experience begins from when the passenger books his ticket till he steps out of the airport. The airline has thus ensured that every little detail finds place on the survey form so that a comprehensive database with regards to even the smallest operational procedure is collected.
The flight experience of a passenger on a SriLankan Airlines flight or any other flight for that matter begins with the ticket reservation. The booking procedure and the ease with which the ticket was reserved is important here. Any valuable feedback will go towards enhancing this experience of the customer. Then in line is the experience of the passenger at the airport. There are quite a few factors that play their role here, including the Check In procedure, announcements made at the airport, waiting areas and lounges and the amenities they offer, as well as checking in of baggage etc. This is followed by the customer’s reaction to the fact of whether the flight was on time or delayed.
The In Flight experience is always the most important with regards to the seat comfort, refreshments, beverages, and meals available, and also the entertainment available on board, services which of course differ with the duration of every flight. Once a passenger gets off the plane, factors like the time required to retrieve baggage etc.come into play.
By paying attention to every single detail, SriLankan Airlines is sure to receive the right feedback through its International Passenger Survey.
Fly with Srilankan Airlines to some of the best destinations in Europe, Asia, Far East and North America at discounted rates. Limited seats - book yours today!Srilankan Airlines has its base airport in Colombo in Sri Lanka.