Already on ArticleSlash?

Forgot your password? Sign Up

SriLankan Airlines Begins A Passenger Survey Campaign


Visitors: 153

SriLankan Airlines has always been an airline that has been praised by its passengers for the excellent customer service that the airline provides passengers with. The experience and opinion of a passenger is based on a whole lot of factors that begins right from the process of booking a ticket with the airline till the passenger gets out of the airport, and SriLankan Airlines has made sure that every angle is paid equal attention. Even then, the airline’s management understands well that there is always room for improvement and makes every effort to raise the levels of its service.

The latest news is that the airline has started off with an International Passenger Survey that will collect data from the passengers flying with it. The survey also promises to be rewarding for passengers as a raffle draw will decide a winner among those who have filled in the survey form. The winning prize is an absolutely free return ticket for the passenger and that to for a destination of his choice. The Passenger Survey Form is to be presented to passengers by the cabin crew while that are in flight and will cover a range of areas on which passenger opinion will be sought. SriLankan Airlines understands that when it comes to passenger service every step counts. The experience begins from when the passenger books his ticket till he steps out of the airport. The airline has thus ensured that every little detail finds place on the survey form so that a comprehensive database with regards to even the smallest operational procedure is collected.

The flight experience of a passenger on a SriLankan Airlines flight or any other flight for that matter begins with the ticket reservation. The booking procedure and the ease with which the ticket was reserved is important here. Any valuable feedback will go towards enhancing this experience of the customer. Then in line is the experience of the passenger at the airport. There are quite a few factors that play their role here, including the Check In procedure, announcements made at the airport, waiting areas and lounges and the amenities they offer, as well as checking in of baggage etc. This is followed by the customer’s reaction to the fact of whether the flight was on time or delayed.

The In Flight experience is always the most important with regards to the seat comfort, refreshments, beverages, and meals available, and also the entertainment available on board, services which of course differ with the duration of every flight. Once a passenger gets off the plane, factors like the time required to retrieve baggage etc.come into play.

By paying attention to every single detail, SriLankan Airlines is sure to receive the right feedback through its International Passenger Survey.

Fly with Srilankan Airlines to some of the best destinations in Europe, Asia, Far East and North America at discounted rates. Limited seats - book yours today!Srilankan Airlines has its base airport in Colombo in Sri Lanka.


Article Source:

Rate this Article: 
Go Airlines Is the Leading Low Cost Private Airlines
Rated 4 / 5
based on 5 votes

Related Articles:

SriLankan Airlines: Adopting New Technologies For A Better Future!

by: Lisa Kelly (September 24, 2012) 
(Travel and Leisure/Airline Travel)

Seek Out For Comfort While Traveling With SriLankan Airlines Tickets

by: Lisa Kelly (June 28, 2012) 
(Travel and Leisure/Airline Travel)

SriLankan Airlines – A Flight for Style, Luxury and World-Class Service

by: Lisa Kelly (August 25, 2012) 
(Travel and Leisure/Airline Travel)

Book SriLankan Airlines Tickets and Experience the Warmth and Comforts in the ..

by: Lisa Kelly (July 27, 2012) 
(Travel and Leisure/Airline Travel)

‘The journey of successful brand building begins with a single ad campaign’

by: Sanjay Sharma (February 27, 2012) 

The journey of successful brand building begins with a single ad campaign

by: Sanjay Sharma (June 04, 2012) 

Ansett Australia Virtual Airlines Airways for Flight Simulator Airlines

by: Richard Myers (September 18, 2011) 
(Gaming/Online Gaming)

Flight Simulator Airlines FSX Virtual Airlines Online Simulation

by: Richard Myers (January 21, 2011) 
(Gaming/Online Gaming)

Jetkonnect Airlines - No Frill Low Cost Domestic Airlines

by: Brian Mirinda (September 09, 2011) 
(Travel and Leisure/Airline Travel)

Go Airlines Is the Leading Low Cost Private Airlines

by: Brian Mirinda (September 03, 2011) 
(Travel and Leisure/Destination Tips)