The airline business is a pretty tough one and the intricate details in the day to day operations make it almost impossible to completely do away with hiccups. Tiger Airways, in spite of the high levels of efficiency it maintains, has to sometimes take a step back when it comes to customer satisfaction. At such times, the level of commitment of the airlines shines through even more as the airline does all that is possible to minimize the inconvenience caused to passengers.
The airline always maintains that is will utilize every resource at hand to make sure that the passenger as well as his baggage should always reach their respective destinations on time. But even then, in case there is a delay, the airline clearly lays down the responsibility that lies on its own shoulders. In the event of cancellation of flights, delays, rescheduling, or diversion of flights, Tiger Airways spells out the rights that the customer has access to. Firstly, the passenger has the right to be seated on the next available flight of Tiger Airways to the scheduled destination when there are seats available on the said flight, or then extend the validity of the passenger’s ticket so that he can choose to fly on any other day as per his convenience.
The airline also offers passengers the opportunity to book another ticket in lieu of the cancelled ticket any time within a period of six months. Apart from these options, Tiger Airways also offers a refund to the passengers as per the rules laid down. The airline also ensures that it will try its best to inform customers in case there are any changes made to the schedule so that customers can make changes in their itinerary accordingly.
Cases of denied boarding are another bone of contention that troubles passengers when they travel by air. Sometimes, sources of an airline’s booking systems overbook flights and this means that there are some passengers who do have a valid ticket but are denied boarding on to the aircraft due to the limited availability of seats. Though this is not a fault on the part of the customer, it is eventually he who has to bear the brunt of this operational lapse and has to bear the consequences of the delay or cancellation of his journey.
In such an event, Tiger Airways Australia offers its customers compensation in the form of a travel voucher worth AUD 85 in case of domestic flights, and SGD 100 again in the form of a travel voucher for those who were to travel on international flights.
Making sure it stays at the helm even in cases where the passenger is a little upset about services, Tiger Airways does all it can to rectify or compensate for such errors.
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