Performance Support Solutions : Advantages and Tools

Bruce Markey

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Business organizations want their employees to be well aware of their organization’s work culture, approach and methods have a hassle free, uninterrupted work flow. Training sessions are a common sight with this regard and eLearning is the most sought after method of instruction during these employee training sessions. This article is going to introduce you to a new method of instruction, performance support solutions. We will know all about its characteristics, how it is different from eLearning courses and the ways one can deliver it to learners using digital platforms.

What are Performance Support Solutions?

They are tools or resources that provide employees with suitable guidance, support, information and training, as and when they require it. Unlike traditional eLearning courses which are designed to be completed within a stipulated amount of time, these solutions are continuous sources of information, support and guidance, delivered using various performance support tools. Rather than focusing on equipping an employee with excessive amounts of information he can’t remember, these solutions focus on improving his work performance over a gradual period of time.

3 Major Advantages of Performance Support Solutions

Below mentioned are the few advantages of performance oriented solutions over information oriented training courses.

1. Increase in Productivity

Researchers and pedagogy experts agree that rather than forcing an employee to learn new things and retain more and more information, an organization should focus on preparing him to apply the same knowledge to solve problems and bring about changes. Performance support solutions tend to encourage an employee to work, learn from his mistakes and apply the same knowledge to solve other problems, thus avoiding unnecessary training sessions and also increasing productivity.

2. Cost Effectiveness

Performance support solutions is a long term plan that is uninterrupted by unwanted training sessions and evaluations. This helps business organizations in immense ways since a lot of money, time and human resource is saved by avoiding these expensive training sessions. Moreover, employees would be more productive when they don’t have a time frame to bind their learning abilities, like the one imposed by weekly/monthly training sessions.

3. Increased Retention and Application

Its accessibility at all times and situations makes performance support solutions an immensely helpful resource in business organizations. Being repeatedly used as a training material, support as well as a guide, performance oriented solutions help employees to both retain the concepts and apply the same in challenging situations and complex problems.

Performance Support Tools

Performance support tools are tools/applications that are used to deliver performance support solutions to employees. Interactive PDFs, SCORM enabled eBooks, whiteboard animation, kinetic text/animations, webinars, webcasts, podcasts and videos are some of the most commonly used tools.

Content can be either added, removed or modified easily onto these tools that integrate with the employee’s workflow. If observed, one can see that all the above mentioned tools are digital, portable and accessible at all times. These conveniences will prompt employees to use performance oriented solutions for both working and learning purposes, thus improving their overall skill set, performance and productivity.

Tesseract Learning Pvt. Ltd. , one of the leading eLearning companies based in India, with extensive experience as an outsourcing partner offers custom eLearning development, mobile learning, rapid learning, performance support solutions ( ), and localisation services using a variety of learning aids.


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