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Facility Operations and Management


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With the many new shopping complexes, office complexes, super specialty hospitals, airports, hotels, IT parks and corporate houses and malls coming up, there is a new kind of job which is required to keep them working smoothly and these are the facility operations and management jobs. The entire running of these multiplexes depends on how effectively the facility management can handle all the different operations. This is no simple job and requires a lot of multitasking on the part of the manager, who has to ensure that every “cog in the wheel" is well oiled and the whole operation is handled smoothly.

There are numerous departments under this management and each one caters to a different task. For an effective management of the facilities which may be a large building with many offices in it, or a shopping complex which has several shops and restaurants in it, or even luxury apartments which cater to wealthy clients there has to be effective running of the whole system to ensure proper service 24/7 for the customers and clients.

Every multistory building has a complex electrical system, generator and back up system, computer systems, lighting and lift management and even the water has to be managed effectively so that there is smooth transition from an empty tank to refilling it before there are complaints of no water in the taps. The housekeeping and maintenance is another area which should be effective along with the security system too. All this reflects finally on the manger who is heading the complete facilities management.

Coordination and management of all this requires a certain amount of talent and organizational skills in the person who is going to head this and handle it all. Delegating jobs to skilled workers who take charge of technical problems is something the manger has to depend on and for this he needs a trustworthy and skilled team. Selecting the team should be done with care and people who are in charge of different technicalities should be well versed in their jobs and not let down the management.

The manager should ensure that there is a software system in his facility which assists him effectively in handling all issues here. The security system and visitor control should be monitored at all times to ensure the security of those who occupy this facility. Other crucial systems are the alarm system which could be a fire alarm, a burglar alarm or an alarm to notify the person in the facility of any kind of emergency. Software on these facility systems can be procured or even made to order to handle all the tasks of the facility smoothly.

A good software program takes most of the load off the manager and other heads of departments and gives them an accurate picture of what is going on in the facility. Streamlining the operations and making sure that all areas are covered so that there is no slip up is best controlled with a software program which gives an accurate picture.

Richard B. Chai is a freelance writer. He generally writes content for websites, and is available for projects. Some of his latest projects have included articles on management of entitlement processes , and project and development services .


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