When letting out a property for the purpose of rent the landlord services have to be provided by the owner of the property to the tenant. These include providing certain basic amenities along with some special amenities that are demanded by the tenant. The owner should comply with certain rules and regulations along with the client when he enters into a legal agreement with his tenant on renting out his property. He should provide basic amenities like clean and hygienic premises to his tenants. He should also take care of any faulty electrical circuitry that can be dangerous to the people moving about in that place.
The tenants should be provided with a safe and secure place for dwelling. Landlord services include providing room air-conditioning in certain cases, heating, ventilation and landscaping. Usually the real estate management of the property does not include the offering of any of these services in the clauses of their contract. If the tenant specifically asks for any services then the owner provides them with the desired service. This is done to the advantage of the owner who does not want to take the initiative in offering services as this will lead to his spending some money on these. The real estate management team generally prefers the tenants to insure themselves for their personal property when they are in occupation of the property of the owner.
Landlord Services include providing a number of real estate management maintenance services. These include taking care of the structural components of the building along with its common areas. If there is any service that the owner cannot provide or wants to stop he can remove the clause that states the provision of such services from the lease document. Moreover, if the tenant tends to utilize the resources provided by the real estate management team for a longer duration than that specified, the owner can ask the tenant to pay extra charges for that resource. For example, many tenants tend to use more electricity than the allotted quota in which case they might be asked by the owner to pay extra charges.
The landlord services offered by the owner can be minimized by not making many of the services offered mandatory. The rights of the tenants to have access over certain services can also be controlled. The tenant expects the owner to offer a number of services under the mandatory section of the lease agreement, without him having to pay anything extra from his pocket for any service. The tenant expects to have complete control over the portion of the property offered to him. The tenant also expects to be enlightened on any of the service related issues and the exact amount of money he is spending for each and every service rendered to him.
The landlord services offered invoke expectations in the tenant to see the owner following the legal clauses set in the agreement to the letter. The tenants expect the real estate management team to get all the modifications and the repair works done to the property and pay for the expenditure incurred. The tenant expects the owner to take the responsibility of insuring all the modifications and enhancements made to the property. The tenant may also ask the owner to constantly make improvements to damaged portions of the property occupied by him. The owner is also expected to provide first class services with regard to maintenance of elevators, air conditioners, humidifiers etc.
Source : TQM
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