There is an old Chinese saying goes like that “depend on parents at home and rely on friends outside", which is a memo emphasizing that a good relationship is very important. Not only does a good relationship play important part in daily life, but also it grows business. That's the real reason why business professionals spend a lot of time in establishing rapport with new and old customers.
Tips for maintaining good customer relationship
While you are communicating with your customers, you may come across some problems sometimes. If so, there are some skills provided for you to enhance the relationship with your customers.
1. Emphasis on your customers’ needs
Comparing with convincing customers how nice your product is, it is more significant to tell your clients the practical use of your goods, or what practical problem you can help them to solve in quick time. This will make your clients feeling that you are a friend of him but not a salesman.
2. Communicate with clients pleasantly
For friends who are contacting with sellers about some problem, they may feel anxious or embarrassed, so the atmosphere will be more pleasant if you can interact with them as if they are winners and welcomed.
3. Stay in connect with customers on important days
In order to connect your clients, then you need to create a list or database of clients’ information like name, telephone, E-mail, personal interests etc. When big day comes, you can create a special page flipping card with page flip software and then send the page turning animated card to greet your customers.
4. Send coupons or discounts at fixed periods
Customers will love the coupons if they really need your products, and this may also remind your clients that you are always around here. The work may cost a lot of time, but it can grow business and win many loyal clients.
5. Remain brand
Name, logo, address etc are standing for the stability and reliability of a company. If they change too often, it may affect your company image and customer relationship while making others feeling that you are not trust-worthy.
Now it is another year again, and it is also a new era for us. To boost 2013 New Year business, you need a nice customer relationship. Follow these tips, you will build a pleasant rapport with clients base.
Want to create a nice catalog of special page turning effect, you can try this turning page software .