It would be very frustrated when your web site is broken and cannot be access. At this time, if you know about what kinds of support you can get from your web hosting service provider, you will be in a better position to get your site up.
If your web hosting service providers are really care about their service, you will be able to find 4 types support channel from them. You can leverage those services according to the serious level of your web site.
1) Online Knowledge Base
This is the documents center from your vendor, you can see a lot of online help document which will tell you how to handle some very common issues. If the issue from your web site is not too serious for you, and you also happen to have a lot of time, if should be fine for you to go through the online knowledge base to see if your issue can be resolved by yourself. And this is also very helpful if you want to learn some technical knowledge about web hosting.
2) Email support
In the most web hosting vendors site, you can find a place which will allow you to open a ticket to describe the issue you have met, and very soon you can receive an email from the engineer in their company to tell you how to handle your case. Email support system is treated as a very important part of the web hosting service. If they cannot manage this well, they will lose their customers very soon.
Try the email support if the situation is not too bad and you don't know the answer as well.
3) Live Chat Support
Live chat support is the one I like most, . By this method, I can chat with the engineer immediately, and get the problem resolved steps by steps with the guide from them. But not all the companies will provide this type of service, you need to pay attention to their support system to see it is there. Usually, I only sign the offer with those who provider Live Chat support.
4) Toll free phone support.
This is for very urgent case, you want to get the problem resolved as soon as possible. At this time, you can pick up the phone and ask for help. The same as live chat support, not all companies provide you with this type of service, if your business is really very important to you and cannot be offline for even 1 hour, you should only work with those who provide toll free phone support, and it will be better that the support is 24*7 available.
As for above 4 types of support channel, email support is very basic, if a web hosting service cannot reply your email prompted, you should not work with them, since this is also happened in the company with very poor service.
And you should try to signup with those providing live chat support, which will ease you a lot when you are in trouble with your site. For toll free phone support, this is just a nice to have feature unless your web site is not very critical.
Want to know more about web hosting, please refer to Reliable Affordable Web Hosting: Guide, Review, News and Web Site Promotion
Ivy. Thai is the co-founder of WebHostingClue.com, a free web hosting directory with only reliable web hosting companies and offering the visitors an easy way to find the right hosting plan for their needs. Feel free to contact Ivy. Thai at ivy. email@example.com in case you have any questions or comments regarding this article.