The form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions to a third-party service provider. BPO is growing because companies want to focus on their core businesses. Companies worldwide feel the need to shed their ancillary processes, free up internal resources to focus on their core business competencies. BPO is a strategic management tool that can help organizations to improve process level efficiency and effectiveness, as well as reduce costs.
The advantage of BPO service providers in India is the booming IT industry, with IT strengths recognized all over the world and the largest English-speaking population after the USA. Its easy to get work outsourced from countries like UK, USA since they are sure that they get there work done with high quality and in cost effective way. In the earlier stages the BPO service providers were al trying to get work that are outsourced from other countries, but now the situation has totally changed now even the Indian customer are now familiar with telemarketing and the big companies are all outsourcing their back end works.
Never think that starting a career as BPO service provider is the easiest work to do, there is lot of things to know before starting the career as BPO service provider, first of all the service provider must always take care that he always takes only that comes under his expertise area. Otherwise it will be wastage of time and money by doing the jobs that are not familiar it may also result in false image about service provider in the market and after that it may be difficult to get the work in the areas of expertise also. The second thing to be taken care is the quality of your work. Take special care to assure quality. Never give a false promise to the client regarding the time of completion. The BPO service provider should always keep a small presentation regarding your work and try to present it in front of the client so that he can get a clear idea about your company and what are the measures that you take in order to assure quality and your experience as service provider.
These measures will help to increase the credibility of the service provider. Now almost every Multi National Company is having its own BPO sector, mainly the MNC’s from IT sector is making billions each year from its BPO service providing sections.