Before explaining how to use live support chat software, the most important thing to recognize is one fact that has been proven many times by thousands of websites already utilizing the powerful tool: websites with live chat software out-perform their competitors in terms of sales.
Two decades ago when the internet was a new technology that had not yet even made it into most homes, the idea of getting instant customer support from any business would have seemed absurd. And ten years ago a great majority of people were still reluctant to purchase anything online and the most popular form of customer support was email inquiries.
However, as the internet has grown and the general public has become preoccupied with the notion that they deserve instant answers and instant service due to the instantaneous way the internet can deliver any other need, live support chat software is now a must. Today’s world moves at a fast pace and people are used to getting answers from their mobile smart phones, internet query sites, and even friends via facebook and text services. Therefore, they expect the same instant service from any merchant online which live chat software can help you provide.
It is highly likely that a great number of your competitors online already utilize some type of live support chat agent, which means that if you have not yet taken the time to download and install a live support software on your website you are behind. On the other hand, if your competitors have not yet covered this magically simple device then this is your chance to jump ahead of them as the new industry leader known for being trustworthy and reliable.
Take a minute to look at your business website from the customer’s point of view. Most likely you have performed a search for a product and are now staring at a website that seems to have what you want on sale. You take a look at it and see that it is what you want, the price looks affordable, and the checkout button is in front of you. However, you notice that the website that you are now looking at has left out a full specs list and there is one feature you want that the other websites clearly let you know it has.
The question now is do you buy the product and take a chance, or consider paying a few more moments to make sure that you get the right product. Although you do see the email address for contacting the company, you know that it’s likely they will take some time to get back to you and you need the item now. If you were this customer you would navigate away and go another site to make sure you get what you want.
However, if there is a live chat support software download on the website then instead of navigating away you can simply bring up the chat box and ask the representative. Now instead of moving on to another website you are ready to check out satisfied with the product and happy to have found such a deal.
Moving out of this scenario, you can easily see how quickly a browser and potential buyer can be lost to another website just because of a small omission on a specs page or because of another small question that your website does not answer. When it comes to technical sales or order part specific sales this can be a large problem given the plethora of specs that usually come with these pieces, but when you have a live chat support download then you can be there to address your customers concerns. The download and installation only takes a few minutes, but the results if properly utilized can last for years.