If you have decided to start selling at online auction sites, one of the most important things that you can do is to start working at earning the buyers trust. This is important when you are selling anywhere online, and especially when dealing with online auctioning. For you to be successful at this type of selling, you will need to take measures to gain and keep the trust of the buyers.
You can get started by figuring out various ways that you can prove yourself to be credible and trustworthy to online buyers. Small things can bring about large results, such as posting a picture of yourself where buyers can see you and taking the time to create a page about yourself. If you decide to create your own “About Me” page, make sure that you create one that will make your page stand out among the many other pages that buyers will see. You want to make a page that will help enhance your credibility with potential customers.
Making sure that you answer any buyer questions promptly is another way that you can establish trust with your buyers. People love to know that you really care about them as a customer and making sure that you answer their questions quickly and as best you can will be a big help.
In order to build upon and keep the trust that you have earned with prospective buyers, it is important that you ship out items on time as soon as they are sold. No one wants to be waiting days for a product that they have purchased, and doing so may make them start doubting your character. It is usually the best rule of thumb to make sure that you ship out the merchandise as soon as you have been paid for it unless of course the buyer has specified otherwise. More than likely this will result in buyers that will purchase from you again in the future.
It is also very important that you are sure to ship the exact product that the buyer has purchased. If you have shown a picture of a particular product, you need to be sure that you ship exactly what they have seen in the picture. A customer that is promised one thing and who receives another is going to be highly upset, and more than likely they will never trust you again as a seller. Many times failing to ship the right product will also result in negative feedback left, which will lead to other buyers not trusting you as well. If you are sure to always make sure that your buyers get the right product, they will be more likely to trust you in the future as well.
When you are selling at an online auction site, your feedback record is of utmost importance. You want to make sure that you offer buyers a quality experience that will cause them to give you great feedback. More than likely other prospective buyers will look at your feedback when they are deciding whether or not to purchase from you, so go out of your way to make all your buyers happy if you want to gain the trust of your buyers.
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