When it comes to being a seller on eBay, it is important that every seller know how to protect their interests. Feedback, Shipping Problems, Problem Buyers and 419 scamers are only a few problems sellers can encounter.
In an effort to help you with that goal, below are a list of 7 tips to protecting yourself as an eBay seller from such problems.
- Always communicate to your buyers, how long it will take to ship the item if the buyer is paying by cheque. In the UK, it can take up to 5 days for a cheque to clear. In the US some banks recommend not shipping an item until between 10 and 21 days have passed. As some buyers would become worried after such a long period, be sure to keep them informed.
- Be very careful of accepting any form of payment, that exceeds the total sum payable. A lot of scams exist, where scammers send a cheque exceeding the payment and ask for the difference to be wired back - usually via Moneygram or Western Union. As soon as the difference is sent back, the cheque, money order or payment will be reversed and you as a seller will be left out of pocket. If you receive such a payment and instructions back out of the sale, telling the buyer it is no longer available and do not try to cash any cheque or money order.
- Obtain proof of posting, as a absolute minimum level of protection. This can normally be obtained free from UK post offices.
- When accepting Paypal as a payment, always specify that you will only ship to confirmed addresses. This ensures sellers that are fully protected under the Paypal Seller Protection. In the event you ship to an unconfirmed address, you will not qualify for any protection should the worst happen.
- As well as shipping only to confirmed addresses when using paypal, it's more or less essential to get a tracking number with a major courier that is trackable online. This will also give the buyer more confidence when dealing with you - and less reason to contact you about the expected time of delivery.
- Label everything clearly. If your item is fragile, be sure to clearly mark this on the outside of the package. Additionally, if your item contains a liquid or perishable item ensure this is also marked and any courier company informed.
- Obviously, it should go without saying pack items carefully. A full range of packaging materials such as bubble wrap, paper and protecting packaging are available. Also make sure the item is sent in the correct form of box or envelope.
Mark Kenny is an eBay expert who specialises in launching eBay related online businesses. You can see his selection of Turnkey websites at: http://www.Trading-Web-Solutions.com or read his blog via http://www.Trading-Web-Solutions.com/blog