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Waterproofing Contractors All Look the Same How Do I Pick a Company? Pt 2

Jacob Ewing Lee

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But the question boils down to: How Do I Pick a Basement Waterproofing Company to fix my Wet Basement Problem?

3. )Your own Research.

Sometimes it takes a little work, but a little research can go a long way into finding the right company match for you. Many people find that Google, Angie's List, and the BBB are good starts. Make sure the company has a website; that they're traceable online and can be verified to be who they say they are.

Next step would be to read their website. Do they sound like a solid company with your best interests in mind?

Internet help forums on many different websites throw you in with public opinion. Take your time to read through these. Many people tend to post more dramatically then others and sometimes can seem like the “people's voice. " However, because forums are typically based around a community of people who sometimes know one another, each forum is in a sense biased and can lend itself to misguided theories and practices.

4. ) Have they called you back?

This may seem simple, but you'd be amazed at the number of businesses that are “too busy" to call their customers back. If you question is rather heavy and detailed do allow anyone some extra time to address you.

Calling you back to confirm an appointment that you've already set, or to call to let you know that “something came up, can we reschedule?" or “sorry, I'll be a few minutes late" can make a world of difference. Business’ time is important, but then again, so is yours. If you have that mutual understanding upfront, you'll get better service.

If they can respond to you quickly then you know right off the bat that they have a very active and effective customer service department.

Jacob Lee- pioneer basement


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