I have been providing a cleaning service since I was 16. I have learned a lot over the years. I could go on and on about the pluses and minuses of running a cleaning service. But in this article I want to talk about 5 ways you can improve your cleaning service. These 5 main points have really stood out as being fundamental principles to success.
1. Be consistent and timely.
What is one of the best ways to lose a cleaning account?
Show up late or miss cleaning appointments. This is so important. First of all, if you're cleaning an office, you should never miss an appointment unless it can't be helped.
The reason they hired you was because you help them maintain a professional image. When an office goes uncleaned it really hurts the image, even if for only one day. Those who work in the environment will be frustrated and the owners will not be happy. This of course would only be a problem if it was not an emergency or if you were ill. But, you should always have a backup person to clean for you. If you clean for residents, this point isn't as big of a deal. That being said, it should never be overlooked. Even residents have busy schedules. Many folks will schedule a cleaning before a big party. And if you miss your appointment, guess what they will be talking about at that party. Thats right, how the cleaning person they hired never showed. So if you want to improve your cleaning service, be on time and never skip a beat.
2. Build trust with clients.
How important this has proved to be for me personally! Building trust is not always the easiest thing to do in a business where you are usually around when they aren't! But that is what makes it so important. What I like to do is walk into the office sometimes during regular business hours. Best if you have a reason. Checking on supplies, making sure nothing extra needs done, or dropping off a bill. But get in there and let them see you. And if the timing is good, and they aren't to busy, talk with them. Get to know them. And not just the receptionist, but anyone who is accessible. This has really taken me far. Not only will you build trust, but you will be marketing. I have received tons of references from employees that work in offices I clean.
Build trust with your clients, and your clients employees or family. Not only is it fun, but it can reap many rewards.
3. Buy cleaning supplies in bulk.
Now this may seam like a no brainer. But I know many cleaners who go to Wal-Mart to buy a bottle of window cleaner. A great way to save time and money is by buying your supplies in bulk. Why buy a bottle of window cleaner when you can buy a gallon at close to the same price? I like to go store like Costco or Sam's Club. You need a membership but the great thing is, if you own a business you get a big discount. There is really no reason not to do this, it is fundamental. Save money and time, buy your supplies in bulk.
4. Be Efficient.
This really ties in well with point three. Some people make $15 an hour cleaning, others make $30. Now while there may be many reasons for this, in my experience the main one is a difference in efficiency. I have seen folks mop a floor, then walk across it to clean a window. Of course they tracked up the floor and had to mop up some spots again. Took an extra minute or so. But if you do that enough times it really adds up. Many times we don't even notice it. But take a step back and make sure that your doing everything in a logical order. Also scheduling your jobs so that it makes since for your driving paths is a great idea. This way you aren't going back and forth in town or from town to town. This simple principle if executed properly can increase your hourly income by $5-$10 easily. How awesome is that! So give yourself a raise, and be efficient.
5. Take the initiative.
Want a great way to not only improve your cleaning service but your whole work ethic. Take the initiative. This has a profound effect on the way others look at you, and can add limitless value to your service. Like any principle it has to be executed properly. For example, it would be a great idea to get a ladder and clean that window up there that never gets cleaned. But opening someone's collective glass case to dust all their expensive porcelain dolls may not be so great an idea. But doing certain things even though you may not get paid for them is a great idea. I have changed light bulbs, and cleaned things the client didn't even know needed cleaned. If you only use one of these five points, I would have you pick this one. It is not only, in my opinion, very important but also very rewarding.
Wanna really give your cleaning business a boost? Take the initiative!