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How to properly use your live help software

 


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It is very common for people to get excited after they first download website help software due to the fact that they want to see all of the positive results they have read about happen instantly. This is very understandable because the promise of increased sales and increased customer satisfaction is very enticing. However, often the first few times you use the website live help software you will not see the results from it due to the fact that there is a balance that needs to be properly struck before you can honestly see the results.

The most common problem that people have when they first download their website live help software is trying to figure out when to use the software. This is due to the fact that most website owners either go one way or the other attempting to suit the needs of their browsers. Most commonly people either attempt to use the website help software too much, quickly jumping on browsers so much so that they get a bit annoyed or waiting too long and losing customers that otherwise could have been saved if they were contacted before they left the website in frustration.

The problem is that every business and website is different with a different customer base that has their own needs, which means that there is no set rule for how you should best utilize your website help software. However, there are some industry guidelines that can help you figure out the timing system, and when to approach customers via your website live help software so that you get the balance right sooner instead of later and quickly start to see all of the positive results of using website help software on your website.

One approach that has been proven to help figure out the timing for website help software queries is called the quadrant system and can be used to determine how long a live chat agent should sit by before a customer is approached over the website live help software. The system looks at what it calls four trigger points and then records each of the points over the course of a week. The purpose is to identify time periods that receive the best response from customers to help guide a website owner towards discovering the best time to approach customers via the website help software.

After one week passes the best two periods are chosen from the four and then tested again over the course of another week against each other. This will help identify the golden wait time before you use your website live help software to approach customers. This also helps you toss out the lowest two time periods so that you can quickly stop losing customers as a result of poor use of the website help software which is important since you do not want to continually misuse the software out of frustration or lack of knowledge.

During the final week of testing the best two waiting time periods with your website help software it is very important that you alternate the days and times that you actually try out the wait times so that you get an honest view of what customers want during different times of the day. By the close of the week ideally you will have a rough idea of what the golden rule for using your new website live help software should be for your website so that you can start to see the increase in sales and customer satisfaction that website help software is known for.

Alan Jones currently manages the Marketing Operations of Provide Live Help http://www.providelivehelp.com , the developers of a State of the Art website live help software

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