According to Kelly Fiveash's 11-29-06 article in The Register, “VoIP - open season for hackers", 7 out of 10 VoIP calls take place over unsecured networks, and are susceptible to hackers who use VoIP vulnerabilities to steal company and customer information. Securing VoIP networks is a growing security concern for the enterprise, and companies are turning to call accounting software systems to help defeat hackers before they compromise vulnerable systems.
Acting quickly against security threats is paramount. Today's call accounting software offers advanced security to protect wired and VoIP systems. Sophisticated call accounting software allows administrators to rapidly identify and take action against security threats. Every call on the network is tracked and call detail records can be examined in real time. Call accounting reports can be run using either pre-determined criteria, or customized date ranges and options. No reports are pre-processed, so administrators will receive real-time actionable information. Reports can be saved to a file, printed, or emailed to meet distribution needs.
While enterprises are turning to call accounting software to provide security protection, they also benefit from its telecom expense management features. MobileIn.com's article “The Case for Telecom Expense Management" states that billing errors account for 5-15% of enterprise telecom expenditures. Telecom expense management software allows users to identify carrier telecom billing errors, potentially saving more than the cost to deploy the call accounting system.
Aberdeen Group states that more than 50% of enterprises don't know what they are spending on telecom related services. In these days of cost consciousness and heightened security concerns, investing in call accounting software can provide benefits across the enterprise, including freeing up personnel to spend time on other critical tasks. By deploying telecom expense management software enterprises can address VoIP call accounting needs, network vulnerabilities, toll fraud, telecom billing, and PBX billing management issues.
Author, Lisa Santora, writes articles on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com