Recent research by In-Stat indicates that “The highest-spending business travelers averaged more than $450 per month spent on wireless services. " Enterprises that deploy telecom billing and expense management software systems can help rein in wired and wireless telecom expenses. Today's call accounting software will perform telephone usage billing to increase revenue, phone call tracking, VoIP call accounting, PBX billing, telephone usage monitoring, corporate bill back, toll fraud detection, and trunk usage analysis and reporting. Typically enterprises waste 12-18% of telecom expenditures through a reactive approach to telecom expense management, according to the Aberdeen Group.
A full featured call accounting system will provide Web access to call detail records (CDRs) and allow users to create customized reports on the fly, and schedule reports to include a variety of telecom billing information. Reports can be viewed live, saved to a file, or emailed to one or a group of recipients, and allow for call accounting to individual departments and stations. Today's sophisticated call accounting software offers users the convenience of running reports from any desktop via their browser.
A robust telecom expense management system provides the ability to manage and bill Voice over IP traffic. Enterprise VoIP call accounting solutions accommodate multiple clusters at different locations, support hybrid networks, record and reports on all inbound and outbound, station to station, IP intranet and external gateway calls, and offer hundreds of reporting options.
By installing a telecom expense management system enterprises can spend less time reconciling carrier telecom bills, improve telephone network security, determine telecom expenditures by division, and free up administrators’ time for use in other critical areas. With the burgeoning usage of VoIP and wireless networks it is more important than ever for companies to know what they are spending on telecom, to ensure that these expenditures are providing maximum advantage to the enterprise.
Author, Lisa Santora, writes articles on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com .