Business Phone Systems: A Buyer’s Guide


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A business phone system makes your job that much easier – calls reach the person they are meant for; answering machines take care of calls when the employee is away, and there is a central control box to oversee the call mechanisms. This article is a guide for those who wish to invest in business phone systems, and answers many common queries regarding business phone systems.

Types of Business Phone Systems:

Business phone systems are of three major types- KSU less, key systems and Private Branch Exchange.

1) PBX Systems
If you employ more than 50 people, then the PBX system is the best business phone system for your company. The system is flexible and has many useful features.

2) KSU Less System
Ideal for companies employing less than 10 people, the KSU less system does not have a central control box. Installation is simpler and cheaper, though you may not find as many advanced features in the KSU Less system as in PBX systems.

How to Choose a Business Phone System:

When selecting a business phone system, here are some things to keep in mind.

1) Incoming Lines
You need to have an idea of the number of CO Lines you need for your company.

2) Voice Mail
Voice mail is crucial for any business, so it is best to have this feature in your business phone system.

3) Installation
Installation depends on the business phone system you opted for. While modular system can be installed by anyone, you need to call in the experts to install something like Amphenol.

4) Price
Price is of course, not the only factor you should consider when investing in a business phone system. A pricier phone system, with innovative features, may turn out cheaper in the long run as you’re outdated and low cost phone system struggles to keep up with your expanding business.

5) Optional Features
You may opt for conferencing facility, music on hold, directory, caller ID, half-duplex, full duplex features, depending on what you need for your business.

How to Buy Business Phone Systems:
Here are some points to keep in mind when shopping for a business phone system.

1) Find a reliable dealer who not just sells good quality business phone systems, but can provide installation and after sales support.

2) Try to stick to a brand that many companies prefer.

3) Insist on a demonstration before you purchase a system.

4) Use the phones yourself to see if you are comfortable using it, and whether the system fulfills your business related requirements.

5) Check if the system is compatible with other business phone systems.

6) During installation, make sure that you have a double layer of wiring. This ensures that you do not have to take apart the system if you need to add extra wiring later on.

Keeping the above points in mind, you can invest in a business phone system that is best suited to your business needs. You can choose from a range of options available in the market. If you need more information on business phone systems that are best for your organization, you can consult a small business advisor.

Alexander Gordon is a writer for - The Small Business Consulting Community. Sign-up for the free success steps newsletter and get our booklet valued at $24.95 for free as a special bonus. The newsletter provides daily strategies on starting and significantly growing a business.

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