Are your sales currently suffering? Could it be because some may view you as not being professional?
Being a professional sales person is the best occupation in the world. You have incredible opportunities to meet a lot of different people, experience change on a regular basis and learn how to quickly mobilize all of your experiences as you speak with new prospects to existing loyal customers.
Yet, the more I speak and interact within the business communities, I see so many sales professionals who are not professional. These individuals’ behaviors are disrespectful and are quickly shared among the local business owners and executives.
For example, during a recent keynote speech that opened a local business networking event, there was one young woman who was constantly speaking during my presentation either to the persons around her or on her cell phone. Her ego was larger than the screen showing my PowerPoint presentation. Sales coaching tip: Leave your ego at the door, you are not more important than anyone else.
Afterwards, I heard from 2 people who were in the audience. They both complained about the total rudeness of this young lady and how they would never ever do business with her or her company.
Later in scheduling several appointments with people who were at the event, I learned that they too had observed this individual. Their comments were equally negative and expanded to include other observations about her overall sales skills .
Then 10 days after the event, I received a call from someone who had taken my information and wanted to speak with me. During our brief conversation, he said that he could not hear part of the presentation because of this person.
At least 6 people observed and reacted to this sales person. All had a negative impressions of her and more importantly the business that she represented. And I am sure these 6 were only the tip of the iceberg.
Professionalism for those in sales in just as important if not more so for any business position. These individuals are the point people for any business. Their actions reflect upon the entire organization.
If you want to increase sales, you must make sure that all of your sales professionals including yourself if you are one, are always professional in all public interactions. For you never know who is watching and observing you.
Remember this final sales coaching tip: Gossip is always present like a smoldering fire. Negative words add fuel to that fire. By always being a professional, you avoid this wildfire. And that is good for business.
Did you know that loyal customers are worth their weight in gold? This free audit looks to how you can build loyal customers .
Looking for other sales coaching tips and advice? Then visit the sales coaching gym.
Leanne Hoagland-Smith, chief customer officer, helps organizations through business training coaching services to return to the purpose of business that being building raving fans while increasing productivity and profitability. With offices in Chicago, Indianapolis and colleagues nationwide, she can help you become the Red Jacket in the Sea of Gray Suits. Call 219.759.5601 to schedule a free business coaching consultation.