From the goal to increase sales to improve organizational performance, there are many obstacles. One of the more frequent, but less discussed is managers, small business owners or C-Level executives who enable poor performance.
During the last couple of weeks, I have had the opportunity to speak with several individuals who are all facing this unspoken challenge. These individuals want to blame a lack of work ethics for employees who fail to do what they need to do. Yet, in many cases, these behaviors are repetitive on the part of the employees. Repetitive behavior suggests poor management and poor executive leadership.
These business leaders believe that they are caught between a rock and a hard place. With help being hard to find, they accept unacceptable behaviors and then employees being only human take this acceptance as approval.
Human beings quickly learn to model the behavior that they see. Also, as employees, they are prisoners (25% of those who only came for the paycheck), vacationers (50% of those who are here and just do only what I need to do unless asked) and explorers (25% of those do their job and ask for more). Given that 75% of your employees can be quickly enabled because of their pre-existing attitudes suggests that this is one behavior your management team does not want to embrace.
Enabling is one business management behavior that not only affects the employee being enabled, but more importantly for those other employees who are doing their jobs. As the old adage goes one rotten apple spoils the barrel is also true with the rotten behavior of one employee spoiling the organizational culture or climate.
Small business owners to C-Level executives must remember that first and foremost they are the bosses. When they abdicate that role, chaos reigns. Then profitability and productivity suffer dramatic declines. Now is the time to take action to ensure that by enabling your employees, you are not setting future expectations of less than appropriate behavior.
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Leanne Hoagland-Smith helps individuals organizations through business coaching training services (locations near Chicago & Indianapolis) to increase profits to productivity. My clients quickly double results in 30 to 90 days. Call me at 219.759.5601 to schedule a free business coaching consultation.