Managers or supervisors need certain skills and knowledge such as how to delegate, communicate, hire, resolve conflict, and work with difficult people. However the first step for people to become excellent supervisors involves their managing themselves.
Budgeting time multiplies the results gained each day. Time budgeting means a person can and does know how to deal with interruptions, understand and manage procrastination, and learn what to control and what to ignore.
A manager needs to deal with interruptions wisely: Is the interruption necessary, or can it be “put off” until another time or indefinitely? Unless a supervisor can say, “Let me think about this and call you back, ” or “I’m sorry, but I’m busy right now, ” then she and her employer lose. Planning ahead can help avoid interruptions; delegating can keep interruptions down; setting up an in-office protocol for when and how to handle emergency situations will avoid many interruptions. Being organized will limit many problems. When unavoidable interruptions occur, as they will, a supervisor who can control her reactions and adjust will find such interruptions managable.
Procrastination is another problem that wastes time. Something that needs to be done or finished, but isn’t, shows a lack of self-management on the part of a supervisor. According to Time Management on BusinessTown.com, we procrastinate for five reasons:
1. We haven’t really committed to do the activity.
2. We’re afraid of the job.
3. We don’t place a high enough priority on the job.
4. We don’t know enough to do the task.
5. We don’t want to do whatever the activity is.
In all five cases, a manager must find a way to do what needs to be done, which means self-discipline is necessary. In some situations, finding the right person to do the job required can solve the problem.
An excellent supervisor stays motivated and under-control, even under trying and difficult conditions. When others become angry or upset, a manager stays in control. He keeps his eye and mind on the goal, the outcome of his job. Sometimes staying motivated means a supervisor should stop fighting change and find a way to accept it.
Being assertive without appearing arrogant or overbearing means staying under control. One man stated that even when he didn’t feel confident, he acted as if he were until he was. Being assertive means feeling confident and behaving positively. Developing good communication and negotiating skills helps one be assertive, confident and successful.
Once supervisors can and do manage themselves then they can in turn be managers of others.
1. “Procrastination – UIUC Counseling Center, ” www.couns. uiuc. edu
2. “Dealing With Interruptions, ” OnlineOrganizing.com
3. “Time Management: Can You Really Manage Time?” BusinessTown.com
After years in business and teaching, Vivian Gilbert Zabel became a writer. An author on Writing. Com, http://www.Writing.Com/authors/vzabel , she also has books on Amazon.com, Hidden Lies and Other Storied and Walking the Earth. This article has been submitted in affliliation with http://www.Facsimile.Com/ which is a site in affiliation with Fax Machines .