If you have members of a workforce who work alone, it is important that you understand the responsibilities you have to them and the steps you can take to ensure their safety and wellbeing.
A lone worker is classed as anyone who works alone. That often includes freelancers, employees who work away from the usual headquarters or office building, support staff such as carers or sales people who work remotely. Because they are not always around, it can be difficult to know how to manage them or even remember that they are employees like any other, who need to be supported in their day-to-day role. But what can you do to ensure they remain content members of staff who feel valued?
The first step is to identify whether you have any lone workers and whether or not they need additional support. This is often common sense and involves looking at the type of work they do and the people they encounter during a typical day. The next step is to remember to communicate with lone workers regularly. Today’s technology makes it very easy to stay in touch with people wherever they may be. The internet, email, video conferencing and applications such as instant messaging or Skype can all help you to have regular conversations about a staff member’s progress or health and wellbeing. Also, make sure that lone workers have access to the same information as your office-based staff. Including handbooks, training guidelines and other supporting materials.
In addition, it is wise to create a system that allows lone workers to report any incidents or safety concerns they may have. This can help you to address issues quickly but also to put measures in place so they don’t happen again or at all. In some cases, for employees who are visiting others at home or in isolation, it is recommended to implement a system that allows you to monitor their whereabouts and well-being. These include electronic alarms or systems that allow them to ‘check in’ or ‘check out’ of appointments.
If you’re looking for further lone working training Cardiff based consultancy and training business Steps Training can help. The company offers businesses a range of training services and can train company owners and managers how to take care of lone workers, helping them manage potential issues before they arise.