I never liked a rigid and too controlled atmosphere in a workplace. But nonetheless there is a need to establish guidelines. Most of these define the professional image we want to convey. Some of these were created to ensure profitability.
- Smoking, Not on the job, never in someone's house. Kind of a moot point because I don't hire smokers.
- Cell phones, not during business hours, that's my time. Breaks are fine.
- Customer's phones, Not allowed, you are not even to ask the customer to use their phone
- Radios, you are in someone's home then respect it. Outside, OK if kept respectably quiet. Either way, I don't like it.
- Painter's white, White painter pants, always, you are a painter or learning to be one, make sure that you look like one.
- Time off without notice, if you take a day off unannounced, then as soon as you report back I will give you another day off as payback, no pay of course.
- Personal hygiene and clean clothes, just make it happen, kind of a moot point because I won't hire someone who is not a well kept individual
- Parking, don't park in the clients driveway
- Toilets, ask to use one, then use only that one and keep it immaculate.
- Client's refrigerators stay out; do not store your lunch in there, even if they are not home.
- Client's microwave, off limits
- Clean up the job everyday
I don't have a lot of rules but the ones I do have are iron clad. Don't do them and we never have to talk about rules, ever.
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P. Cavanaugh has spent 30 years in the painting business, after finally realizing that the only way to improve was to charge what was needed.