Already on ArticleSlash?

Forgot your password? Sign Up

The Role of Customer Service in Business Success

 


Visitors: 319

Business success is dependent of many factors; namely a realistic business idea, an outstanding business plan, a superior marketing strategy and great customer service. Although you may tend to put customer service in the same category as marketing, it has its own purpose in making a business successful.

Customer service refers to all aspects of interaction with a customer and speaks of the organization's image in the mind of a customer. On the other hand, a customer is an organization's most valuable advertising tool. He or she will offer your business an advertising tool that is beyond words - word of mouth advertising. This will only happen if your customer is happy and satisfied. In addition to advertising your business, the chances of getting repeat business from a happy and satisfied customer increases.

You need to find flaws in the system that deals with your customers and then work towards getting rid of those flaws. You can also get valuable customer feedback and this will give you insights into the way a customer perceives your business and what impression the customer has about the service. The feedback will provide you with unique insights that will prove helpful towards changing your customer service and working towards customer satisfaction.

Without great customer service, a business will not be able to survive or sustain. Keeping customers happy should be the foremost principle of your business after a solid product and marketing plan. You should work towards building a relationship with your customers because this relationship is the basis of future growth of your business.

The role of customer service in a business is essential for its growth and survival. The success of your business is dependent on the way you treat and interact with your customers.

To find out more about creating a successful business go to http://www.joecapista.com to access the free eBook, Build a Multi-Million Dollar Business.

(330)

Article Source:


 
Rate this Article: 
 
Measure Customer Service Performance - How To Treat A Customer Like A Customer
Rated 4 / 5
based on 5 votes
ArticleSlash

Related Articles:

Business Success is Proportional to Customer Service Actions

by: Leanne Hoagland-Smith (March 31, 2008) 
(Business/Customer Service)

Improve Business Success By Implementing Steps of Great Customer Service

by: Renee Cloud (February 05, 2008) 
(Business/Customer Service)

Uncommonly Good Customer Service Knows the First & Primary Measure for Business .

by: Leanne Hoagland-Smith (February 24, 2008) 
(Business/Customer Service)

Customer Service Coaching Tip - Excess Is A Good Thing Especially If You Desire .

by: Leanne Hoagland-Smith (April 07, 2008) 
(Business/Customer Service)

Third Millennium Customer Service Ancients Advise Role Reversal

by: Patrick Moore (June 27, 2008) 
(Business/Customer Service)

Wielding Customer Service Tools To Ensure Customer Satisfaction In Your ..

by: Stephen Kavita (September 20, 2010) 
(Business/Customer Service)

Role Played by Hotmail Customer Support in Making Hotmail Top Rated Mail Service

by: Jai Rajpoot (May 18, 2015) 
(Business/Customer Service)

Customer Service Success - The Buck Stops - Where?

by: Mark Bowser (August 24, 2008) 
(Business/Customer Service)

Vocational Success How to Use Our Customer Service Function Better

by: Morgan Bryan (July 10, 2008) 
(Business/Customer Service)

Measure Customer Service Performance - How To Treat A Customer Like A Customer

by: Sam Miller (July 06, 2007) 
(Business)