It can be said that everyone has had a great customer service experience at some point in their life. Whether it was when you went out for pizza or took your family out to one of the local restaurants, you have come across someone that has wowed you with their customer service.
When you think about what customer service means to you, what do you think about? Do you see someone being professional with you and catering to your every need? Do you envision a person or company that is there for you when your product is no longer performing at the standard that you expected it to? Customer service can come in many different shapes and forms. It means different things to different people.
There are companies that have an entire department devoted to helping others. When you research the company online and need to talk to someone about some issues they have been having, you look for the customer service line. The people on the other end of the phone, email or letter are trained in order to assist you in every matter pertaining to the issue at hand.
Companies can succeed or fail based on their level of serving their clients. The moment or moments the company loses touch with their service to the public the harder it is for that company to succeed.
How does one provide excellent service?
Some people believe that most of it is a skill that is possessed from their birth. There are many people that have a good knack for getting to know those people that are around them and finding out what makes them tick. The better a person is with taking care of the clients they have the better it is for the business. Just think how great it would be for businesses if everyone that was employed by them would be good at taking care of their customers.
Going into a retail environment is different than going into a restaurant. What do you expect out of a retail environment when you go in?
When going into a restaurant, you might expect something a little different.
Customer service can come in many different ways. Everyone has encountered great service and some have encountered horrible service. Hopefully we all encounter more great days of service than not.
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