What's a High Performing Organization?


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Dr. Norton and Dr. Kaplan have found the key to having it all in The Balanced Scorecard by leading people and managing organizations better you will have a higher performing organization.

By using a definite set of measures for employee well being and employee ability to be competent in their positions will drive the strategic execution. It is a cause and effect in how human capital and other intangible assets are linked together to create a process, customer and financial results.

To create a healthy strategy a “Harvard Business Review by Dr. Norton and Dr. Kaplan convey the value of a strategy map, which they have called *The Balanced Scorecard. ” Their recommendations are:

1. A well being index for the quality of Work, Life and Leadership.

2. When the index improves they can expect improvement in the HR outcomes such as employee turnover, absenteeism, grievances and illness rates as well as improvements in customer results.

3. We can expect improvements in HR outcomes when one stamps out bureaucracy, (the red tape) employee satisfaction improves dramatically. 4. When HR improves the financial results will follow.

  • Traditional direct costs are reduced such as WCB, drug costs, short and long term disability. Indirect costs such as replacing employees or the cost of equipment damage from an accidents.

  • Opportunity costs are also reduced, thus more business. This is where the undiscovered value of a healthy organization lies. ”

    The Balanced Scorecard is not a static tool, but an evolving process. Just like peeling an onion, as leaders address the pressing issues, other issues will surface. With a new understanding of the drivers of health we can ensure that our employees perform at higher levels.

    “Human life will never be understood unless its highest aspirations are taken into account. Growth, self-actualization, the striving toward health, the quest for identity and autonomy, the yearning for excellence. . . must now be accepted beyond question as a widespread and perhaps universal human tendency. ” -Abraham Maslow from Motivation and Personality

    What is a High Performing Organization?

    So what’s Kindness Strategies got to do with The Balance Scorecard? Kindness is the competitive advantage that your people create.

    Your most profound challenge is to develop kindness strategies for employee well-being. Who will exercise the leadership to perform on this information? Who will hold managers and supervisors accountable for healthier relationships, for productivity and profits? The government is held accountable by the general public through the voting process. Investors and shareholders hold accountable the company for profits. When are we going to hold organizations accountable?

    Learning organizations are now aligning their initiatives to be competitive by developing kinder initiatives such as Federal Express has build accountability for employee satisfaction on employee survey findings. The Bank of Montreal is moving in a similar direction to hold leaders accountable for employee results. Sears Roebuck has already made leaps and bounds of progress in hosting an array of learning initiatives.

    To adopt this new way of thinking early adopters, leaders and gutsy organizations will create spectacular improvements in organizational health. I wonder how we will treat the failures of managers and leaders of companies? What will the legal implications be? Who will be called upon for their failures? What will the corporate lawyers will do with this? If we don’t start creating healthier organizations we will have a shortage of employees and even perhaps sabotage within companies.

    Written by Mari-Lyn Hudson of Heart@Work Business Development Group. She has written articles for various publications on marketing and organizational development. Co-author of Build Your Own Business B. Y. O. B. an owner's manual in planning and luanching your new venture. You can reach her at 1-866-667-0166 or kindnessinc@myway.com

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