What Clients Should Consider When Hiring a Qualified Cleaning Service Company
Clients hire cleaning companies to do their dirty work. However, before selecting one, clients should due diligence to assure that when they leave their important work space to their cleaning company contractor that trust and confidence is established from the beginning of the relationship.
Businesses should consider four main criteria in potential cleaning service providers:
1. Company Experience
Good indication of the stability of a cleaning company is years of experience supported by a reputation for consistently predictable performance. Experience of 10 to 15 years in the industry provides the company with the required training to develop predictable performance and necessary lessons learned. The principals of the cleaning company are a significant contribution to that experience base. Cleaning contractors need to be questioned concerning their experience and how their processes are managed for continuous improvement.
2. Customer Retention
Does the company have a strong history of customer retention that results in customer retention for at least 5 years? Long-standing customer retention shows that the cleaning company has built the required partner relationships. This also illustrates that the clients are pleased with the performance of the company and that they have been able to build a trusting relationship through predictable performance with the cleaning company over the years.
3. Industry References
Clients should always check references when hiring a cleaning company in order to evaluate current and previous clients’ perspective and to assess if the company has implemented corrective actions to resolve undesirable performance. Nothing is ever perfect in business so inquire what the cleaning company does well and what they can improve on.
4. Insurance History
Finally, before hiring a cleaning company, clients should question the cleaning company’s insurance claim history. Verify that they have a reasonable record of liability exposure and that the company is proactive in mitigating safety or loss risk. A low claim history signifies that the company is sincere in managing insurance risk which is reflected in the cost.
Cleaning companies that display positive feedback for all four criteria will have demonstrated that they are a well managed, experienced, and trustworthy company that should be considered for a long term future partnership.
If you are looking for a complete commercial cleaning company, check out Qualified Cleaning Services, Inc’s website for information regarding a wide variety of janitorial services and building maintenance services to meet your specific requirements.