Business Phone Systems For Call Centers


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Make use of advanced business phones for your business needs and feel the difference. Advanced phone systems like CTI are ideal for call centers and other companies that depend heavily on phones for business. This article discusses some of the latest features of business phones for call centers.

Call Center Business Phones: Features

Business phones for call centers have many features to choose from. You can opt for call forwarding, integrated software, smart messaging, and call recoding and other features. Listed here are some important features of business phones for call centers.

1) Call Forwarding

Call forwarding helps employees by redirecting calls to the concerned employee, wherever he or she may be.

2) Computer Telephony

This feature allows you to integrate computer systems with the telephone network. Incoming and outbound calls can be handled better through this integrated technology. If you want to install CT systems, you need to buy them separate from telephone systems. You also need to select the software you require.

3) Auto Attendant

This feature creates automatic messages to answer phone calls. The callers are redirected to the appropriate slot or employee through a series of questions and menu options. Auto attendant can handle multiple calls simultaneously.

4) Dialing Preview

Managers can view the information related to the call, and decide whether to make the call or not, before making the call.

5) Progressive Dialing

The call manager can view call information while the call is in progress.

6) Predictive Dialing

An Automated system dials the numbers and passes on the information only after it gets a positive response.

7) Smart Message Dialing

This dialing is used for placing calls, and for playing prerecorded messages to callers.

8) Call Monitoring

Call center managers and supervisors can record and monitor the calls that have been made, while administrators can listen in and teach correct methods of pronunciation to employees.

9) Automated Dialing

Calls can be made without manually dialing the number, saving time.

CTI applications are a boon for call centers, since they cut down on time spent on repetitive manual dialing and use intelligent menu prompts to get callers to the right place, instead of having an employee attend to all their calls. While low cost phone systems need a separate CT system to be installed, high-end phones have embedded CT compatible technology.

With business telephone systems for call center available in many price ranges and designs, you can choose one that suits your business the best. If you need help in selecting and installing a good business telephone system in your call center, you can consult a business advisor.

Alexander Gordon is a writer for - The Small Business Consulting Community. Sign-up for the free success steps newsletter and get our booklet valued at $24.95 for free as a special bonus. The newsletter provides daily strategies on starting and significantly growing a business.

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