In the Spirit of Service

Ron Kaufman
 


Visitors: 189

The ‘Spirit of Service’ Award is given to uniquely deserving teams and individuals who go way beyond the call of duty to serve, aid or comfort the heart of another human being.

One worthy winner is an unnamed night nurse in the maternity ward of a nearby hospital.

A new father wrote to me with this report:

‘My experience at the hospital was very positive. I was staying over with my wife after the delivery. One night I had a headache (maybe from the lack of sleep and being a first-time parent). I asked one of the staff for a pain reliever. She gave me a neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of her way to satisfy a “customer", even when I wasn’t the baby or the mother. Is that good customer service or what?’

You bet it is! Three key characteristics of an ‘UP Your Service Mindset’ are: abundant generosity, genuine compassion and seeing the world from your customer’s point of view. Whoever she is, this night nurse at the hospital clearly demonstrated all three.

Key Learning Point
-
To offer the spirit of service, look beyond your customer’s request to identify their true concerns. What you can offer may be different, and more effective, than what they have requested. Listen for unspoken needs, not just spoken words.

Action Steps
-
Extend your care beyond the normal course of action. Serve your customers, and those they love, the way you would love to be served.

Ron Kaufman is an internationally acclaimed educator and motivator for partnerships and quality customer service. He is author of the bestselling “UP Your Service!" and founder of “UP Your Service College". Visit http://www.UpYourService.com for more such Customer Service articles, subscribe to his Newsletter, or to buy his bestselling Books, Videos, Audio CDs on Customer Service from his secure Online Store . You can also watch Ron live or listen to him at http://www.RonKaufman.com .

(373)

Article Source:


 
Rate this Article: 
 
Customer Service Speaker Says Consumers Should Resist Service Bundling
Rated 4 / 5
based on 5 votes
ArticleSlash

Related Articles:

Spirit to Spirit: A Letter to My Friend

by: Saundra L. Washington (July 02, 2005) 
(Self Improvement/Spirituality)

"Spirit Cap" Was Known As (Pork Pie - Newsboy - Ivy) And Now The Fashionable - ..

by: Wiley Channell (December 22, 2007) 
(Shopping and Product Reviews/Fashion Style)

Computer Service Repair Business and Providing Customer Service During All ..

by: Joshua Feinberg (August 30, 2006) 
(Computers and Technology)

Arguments to choose a limousine service instead of a cab service for your ..

by: Anna Braharu (November 24, 2011) 
(Travel and Leisure/Car Rentals)

Thesis Writing Service and Dissertation Studies Service for Online Pupils

by: Mary Inniss (September 21, 2012) 
(Reference and Education/College University)

Top Customer Service Speaker Says: Forget About Service, Focus On Satisfaction!

by: Dr. Gary S. Goodman (October 03, 2006) 
(Business)

Online Service Medical Peer Review Service versus Faxing

by: Skip Freedman (October 01, 2006) 
(Health and Fitness)

VoIP Telephone Service Vs. Traditional Phone Service: Understanding How It ..

by: Wilford Lee (April 27, 2006) 
(Communications/VOIP)

Residential service locksmith service- A bit higher charge can offer you ..

by: Henry J Williams (April 01, 2011) 
(Business/Customer Service)

Customer Service Speaker Says Consumers Should Resist Service Bundling

by: Dr. Gary S. Goodman (July 11, 2006) 
(Business/Customer Service)