Philip H. Mitchell
Philip H. Mitchell | |||||
| Published Articles: | 12 |
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| Total Article Views: | 3,703 (unique visitors) |
Articles by: Philip H. Mitchell |
Design a Better Retail Store Layout
When you start contemplating making changes to your retail store layout, there are some store layout basics that you should consider. If a store is to be remodeled, I like to start by doing enough ..(August 07, 2008)
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Retail Strategies That Work
When I consult with retailers across the country I often find that they do not have solid retail strategies in place. Perhaps they don't understand the importance of the process or maybe they have ..(June 17, 2008)
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Superior Customer Service 5 Great Ideas
Ask any store manager and I'll bet he or she will tell you that they work hard to insure that their store provides good customer service. That's as it should be. But here's the problem: In today's ..(June 17, 2008)
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Customer Service Defined
When I work with retailers helping them to improve their customer service I first ask them how they define it. By far the most prevalent answer I get is something like “well, it's waiting on ..(June 18, 2008)
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Retail Consultant Who Needs One?
Let me start this article by saying that I am, and I am proud to be, a retail consultant. Retail consultants kind of get a bad wrap in a lot of conversations and understandably so. Many of those in ..(June 18, 2008)
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GMROI and ROA Wheres Your Focus?
I had lunch with a gentleman the other day who told me that his company used an outside trainer who's message was always the same. He said that the “consultant" pounded the same message meeting .(June 19, 2008)
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Customer Service Surveys Your Performance Grade Card
If you really want to know how your customers perceive your retail store's customer service, there's only one way to find out. And it's really very simple: Ask them!There is a problem however, these ..(June 23, 2008)
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Retail Customer Service and a Hot Dog Stand
There's opportunity in the air. Can you feel it? Here's what I mean. I'm beginning to notice many stores have already cut down on staffing, this I'm sure, in reaction to the economy's woes. Several ..(June 29, 2008)
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Customer Service Lessons From the Road Part 1
At the motel where we were staying the clerk recommended a downtown Mexican restaurant rather than the one across the street. “Just turn right when you leave the parking lot, go to the third ..(July 05, 2008)
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Customer Service Lessons From the Road Part 2 Killing Snakes
I spent the 4th of July weekend visiting my daughter in San Antonio. My 7 year old granddaughter thought it would be great if grandpa would take her to a movie and I gladly acquiesced. The ..(July 07, 2008)
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Retail Genetics
I have read articles explaining behaviour and appearance as products of genetics. The study of genes and how they control the aforementioned attributes and others like the predisposition to ..(July 13, 2008)
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Retail Management Through Difficult Times
Our economy is on the ropes, this despite the official technical proclamations to the contrary. During tough times retail store managers must operate at the highest level to insure that their stores ..(July 16, 2008)
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