Performance support refers to any learning resource or tool that provides the necessary amount of guidance and support to the user in the moments of need. In simple language, it can be a set of instructions that tell us about important things we have to do and the right order to do them. Assembly instructions and recipes are good examples of performance support.
Why Performance Support Solutions are needed?
It is a difficult task to make someone work perfect. Despite training for several years, there is no guarantee, employees will not make mistakes. In some businesses, even small errors can lead to deadly consequences; for example mistakes done by physicians and pilots. This proves training alone is not sufficient to minimize errors and related consequences.
You need performance support to supplement training where the focus is not only on learning a skill, but also on the application of the skill. This kind of support helps employees improve their skill efficiency. Let’s look at some of the advantages of performance support solutions.
Performance Support Improves Training
Training generally means classes full of PowerPoint presentations. These methods of learning are not effective as you want them to be. You can incorporate performance support resources that bring radical change in the way of learning. Performance support changes the focus to problem solving, innovation, teamwork, experimentation and finding creative solutions to meet business challenges.
In-class practice using performance support can enhance productivity of employees. The training session integrated with performance support imparts skills along with experiences that help workers use tools in a better manner.
Performance Support Earns Money for Organizations
Training is expensive. Besides the cost involved in providing training, the productivity of employees during training is zero, which leads to the additional financial burden on an organization.
Instead of providing training, organizations should look for opportunities to embed a performance support system at the workplace. For example, job aids can help workers deal with the challenges just like we use Wikipedia for information on any topic.
Everyone experiences information anxiety, information overload, and information bulimia while performing everyday activities. Organizations and people need to work together to reduce the chaos, provide order and support result oriented interactions with data to ensure mistakes do not happen in workplaces.
Performance support methodology recommends the use of informational job aids that can be helpful to diminish the chaos and anxiety when employees are trying to do something.
Scaling performance support tools can improve economies. You can make the performance support tools used by small groups available to the entire organization. When you accomplish this, you no longer need classrooms for training, or additional instructors. There is no travel to pay and no downtime for organizations as well.
Performance support solutions are the need of the hour as it is not possible for organizations to solve every performance problem with training. Performance support allows organizations to get better results from their workers without pulling them out of their workplace for training. It teaches employees to sort out performance problems by using available resources and not wait for someone to fix it for them.
Do you use any performance support resource in your organization?
Tesseract Learning Pvt. Ltd. , one of the leading eLearning companies based in India, with extensive experience as an outsourcing partner offers custom eLearning development, mobile learning, rapid learning, performance support solutions ( TesseractLearning/Performance-Support-Solutions ), and localisation services using a variety of learning aids. To learn more about our LMS solution, visit http://www.tesseractlearning.com/moodle_lms.html.