Use of Headsets in Call center & Office

Chris Nguyen

Visitors: 82

Most of the companies, communication is a key factor for maintaining good customer relationship. And most of the cost effective way to accomplish this task is through telephones. Contact centers, call centers or call centers specializes in the activity of communicating with the customers over the phone calls to get the complaints, sales, increase your outreach and promote your products. This communication can be best done over the phone.

Call center executives use the telephones for hours just to handle the customer’s concerns and this has been found to cause a lot of problems as well as various health problems like shoulder, neck and back strain. This is the main reason why most of the call centers are being shifted to use headsets instead of telephones. Headsets give them the comfort of talking hands freely, and multitask simultaneously. This has been noticed to increase the productivity of call center executives.

Whether in offices or simply call centers, headsets have become a norm these days. The main factors to be considered while choosing headsets include:

The cost of ownership
The mobility required by the users
The noise level in office
The product range
The kind of ear piece you ant
The type of computer connection or phone connection you are using
Video conferencing or VoIP needed or not
Range of treble or bass
Power of speakers
Comfort while wearing and durability of headset

In fact, advanced call center headsets come with unique set of features like noise cancellation ability that helps to minimize the external noise as well as also improves the clarity of voice of caller. Some of them have dynamic voice controlling options that help to keep the volume at a preset level. Other options might include call conferencing features that facilitate internal conferencing for up to 5 different people. Other might include push to talk function, mute option, wall mounted system for saving space, intercom function and so on.

There are several websites and vendors available on Internet that provide durable made call center and office headset for sale. Manufacturers and suppliers keep their website updated to include new offers, products range, special discount and warranties. They have helped the working offices to change a lot and no more the customer service team is tied to their desk to the official communication tasks done effectively. These wireless headset devices have allowed the communication to be done sans wires.

This means they are having more control over their hands on the computer and get the right and correct information they need to collect from the customers. Not only are they a boon to the customers but also helping the employees by increasing convenience and productivity. The flexibility to move head, stretch the neck and shoulders or getting up from their seat every now and then is known to relieve the stress from the workplace. This provides freer, loyal and stress free happy customer representative team and happier customers’ communication at fair prices.


Article Source:

Rate this Article:  0.0/5(0 Ratings)

Related Articles:

How to Obtain Concrete ROI for Your Call Center: Call Backs in Outbound ..

by: Mark Ian Alloso (May 23, 2016) 
(Business/Customer Service)

The 'Dos' and 'Don'ts' in Call Center

by: Roberto Bacasong (March 21, 2008) 
(Business/Customer Service)

Call Center Etiquette

by: Roberto Bacasong (February 14, 2008) 
(Business/Customer Service)

Call Center Services

by: Ira Spere (September 15, 2006) 

Call Center Myths

by: Roberto Bacasong (February 12, 2008) 

Call Center Intelligence

by: Rex Ryan (January 09, 2006) 
(Business/Customer Service)

Call Center More Than Just A Career

by: Roberto Bacasong (February 11, 2008) 

Getting the Most From Your Call Center A New Approach

by: Carol Wittmeyer (June 20, 2008) 
(Business/Sales Teleselling)

Inbound Call Center Why Not?

by: Vishal Verma (July 08, 2008) 

Outsourcing Your Call Center

by: Art Gib (December 25, 2007) 
(Business/Customer Service)