As a cleaning company you are presumably always on the look out for increasing your business? This is what we are constantly striving for and I was under the impression that other cleaning companies were doing likewise. However not so long ago I made attempts to contact a number of cleaning companies in different parts of the country. 108 phone calls were made and only 9 were answered.
To me this was a staggering amount. It is true that all bar a handful had an answer phone system of some description. Like many customers I required some sort of immediate contact with an individual and not have to wait on somebody picking up a message and contacting me back at their convenience.
If I was having this trouble then ordinary commercial and domestic customers must have the same problem. Consequently all these companies are losing potential business possibly on a massive scale.
If you want new business then you must be available to talk to people when they want. If you are a small company trying to expand then it is often not possible to have your main telephone line manned all of the time. However there are a number of ways around this problem.
One important rule is to always have the mobile phone switched on, fully charged and on your person unless you are in a meeting for example. Invest in a hands free kit of some description for the car and for safety purposes if at all possible pull over and stop if answering a call.
Do you want to be one of those cleaning companies which potential customers cannot contact immediately. Potential customers will only tend to ring once and of them only about 10% will ever leave a message. Get ahead of your competitors and actually devise ways of answering your phones.
David Andrew Smith is the owner of http://www.wesparkle.co.uk a cleaning services company which operates over much of the UK