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Cold Calling Fear: Facing the Elephant in the Room

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 Elizabeth Blane (April 16, 2009)  All salespeople feel it, but no one wants to talk about it: the fear of cold calling. As a sales and business coach, I’ve often heard the following comments from salespeople I have coached: “I feel like I’m bothering people by calling them.” “I think I need another ..

Bring Confidence to Your Phone Voice

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Author Level: 1
 Dan T Himes (December 21, 2008)  When you're talking to a prospect over the phone it's extremely important that you speak to them with confidence. Just because you're on the phone and not in person doesn't mean people can't tell when you're unsure of yourself.Here are 5 ways to convey more confidence over the phone.#1 Sit up ..

What to Do When Telemarketers Won't Stop Calling

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Author Level: 1
 Dwayne Eisen (October 20, 2008)  Here's a riddle for you: What's worse than one call from a telemarketer? The answer: Several calls from the same telemarketer. No one really likes to listen to sales pitches over the phone, and this problem is only exacerbated by the same telemarketer calling over and over again. If you keep ..

Entrepreneurs - Take the Ice Out of Cold Calling

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 Lee Lister (September 20, 2008)  What is the best way to make a cold sales call to a business? Do you normally call up and ask to speak with the business development manager then go right into your sales pitch? Is there a more effective process you can use? Is there a way of becoming more effective?Put yourself in the business ..

Learning More About Cold Calling Training

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Author Level: 1
 Kelly Hunter (September 14, 2008)  Before you can learn some tips and tricks for your cold calling training, you first need to know what cold calling is. This is where you are calling prospective buyers and informing them of your product. Sounds easy, does it not? Well, what a lot of people find out is that cold calling is a lot ..

Sale Lead Generation is the Key to Business Success

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 Terry Stanfield (August 25, 2008)  In order for a business to success and remain in business, they must determine the best method for sale lead generation. Each business has it's own unique features, which must be taken into consideration before deciding on a method to create new potential customers. Because this can be difficult to .

What's Involved in Planning Your Telephone Prospecting Campa ...

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 Terry Stanfield (August 25, 2008)  In July we talked about 7 critical planning questions to create an effective B2B cold calling campaign.Planning can turn a haphazard cold calling effort into a successful, methodical prospecting approach. Here are 4 more planning questions, and the answers we can provide, based on our actual ..

Creating Leads on a Limited Budget

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Author Level: 1
 Terry Stanfield (August 25, 2008)  If your business is one started on next to nothing or maybe you are experiencing a cash flow problem, you will need to implement a low cost lead generation program. Because you are on a limited budget you may not wish to pay the cost of having a lead generation service do the work for you, so you ..

Cold Calling - Balancing Lead Quantity and Quality

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Author Level: 1
 Terry Stanfield (August 25, 2008)  Sales people know there are two critical decisions that must be made before starting a cold calling campaign. How many leads do you need, and how qualified do you need them to be?While these are two questions, they're really two parts to the same question.Let's say you start up a telephone ..

Find the Perfect List

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Author Level: 1
 Terry Stanfield (August 25, 2008)  Most of my professional experience has been in conducting direct mail campaigns, many of which were of the multi-million-piece variety. Here is my take on how the file has evolved and how new, more useful and effective methods have evolved, paralleling the development of surprising new resources.In .

Will Your Voice Broadcast Idea Work?

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Author Level: 1
 David Seldon (August 24, 2008)  There is no denying the incredible power of a phone broadcast system. Imagine, you have the ability to send your recorded message to thousands and thousands of phones at the click of your mouse!But power alone does NOT lead to success. Here's how you can judge the possibilities for your own idea. ..

The Worst Mistake Voice Broadcasters Make Answering Calls - ...

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Author Level: 1
 David Seldon (August 24, 2008)  This article reveals the single worst mistake broadcasters make when answering calls in response to their recorded message. And this mistake is very common. Many experienced broadcasters continue making it! Luckily, this mistake is real easy to fix.The single worst mistake in answering is to say ..

Are You Tele-phony?

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Author Level: 1
 Michael J Beck (August 18, 2008)  Anyone who conducts marketing and sales has to deal with using the phone as an important communication tool. The problem is that most people don't maximize its effectiveness. Using the phone poorly can inadvertently act as a detriment to our success. Understand that the phone conveys our ..

Telephone Basics For Effective Telephone Sales - Email Vs Phone

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Author Level: 1
 Jo Ann Kirby (August 17, 2008)  The telephone is the most important piece of office equipment you have. Although it shares certain attributes with email, there are several areas where the telephone excels.1. It's immediate. Although voice mail is the bane of our existence, once we are talking with someone, we can resolve ..

Prepare For That Call - Success Tips For TeleSales and Service

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Author Level: 1
 Jo Ann Kirby (August 06, 2008)  Why do some people always seem poised, confident and ready for everything? Preparation.Whenever you need to speak with someone, whether in person or through a telephone conversation, it's always a good idea to plan and rehearse beforehand. This is particularly true for sales people and customer ..

Is Your Company Name Really That Important When Cold-Calling?

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Author Level: 1
 CJ Ng (August 06, 2008)  One common way of the opening line when sales people make cold-calls is “Hi, my name is xyz, and I'm calling from abc company..."Unless you are calling from really established companies such as IBM or the like, chances are such prospective customers will ask you “where did you say you ..

Why Do Telemarketers Continue to Break the Law?

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Author Level: 1
 Dwayne Eisen (July 29, 2008)  Anyone who reads the Telephone Consumer Protection Act (TCPA) would probably make a very interesting discovery - many of the pone calls they receive from telemarketers are actually illegal. There are quite a few rules by which telemarketing firms must abide, or else they could be severely penalized .

Whats the Difference Between Cold Calling and Telemarketing?

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Author Level: 1
 Dwayne Eisen (July 29, 2008)  Many people consider all telemarketing calls to be the same, but the reality is there are slight differences. For instance, while some solicitations you receive are from companies you do business with, which are known as warm calls, others may be from a telemarketer/company you don't know, and this .

What is Considered an Unsolicited Phone Call?

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Author Level: 1
 Dwayne Eisen (July 29, 2008)  Receiving telemarketing calls is one of the annoyances a phone consumer must face. Sometimes it is an irritation that is permitted by law, while other times it is a frustration that can be avoided and is even prohibited. The reason is while some telemarketers are authorized to call you, those who ..

Keeping Up in Call Centers

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Author Level: 1
 Kristel Nicole Eniego (July 28, 2008)  Call Center jobs in the Philippines are characterized by one or two things: slapping yourself until your eyeballs pop out or drinking coffee until it comes out of your pores; both methods are done so you could stay awake while you take those calls. A lot of my friends are working in call centers ..

The Benefits of Using Telemarketing

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Author Level: 1
 Mitch Carson (July 28, 2008)  Telemarketing, marketing in which sales people call potential customers by phone, is the second most common direct marketing method in the United States. Cold calling however is often not appreciated by the people who are called and so “Do not call" lists have been created in a number of ..

Overcome and Handle Sales Objections With The Egg Basket Theory

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Author Level: 1
 D.M. Arenzon (July 26, 2008)  There are moments in life that money could never buy. These priceless moments are lasting lessons in life. They bring us back to a time in our youth when our mother, father, uncle, aunt, cousin, teacher or friend gave us a bit of advice that may have meant nothing at the time, but then later in ..

Successful Telephone Selling Techniques

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Author Level: 1
 Doug Dvorak (July 26, 2008)  The cost of selling is escalating and time is ever in short supply to make face-to-face sales calls. But stiff competition requires that sales professionals keep notching up their sales goals every quarter and every year. The secret is not something very unfathomable. It lies with the proper use of .

How to Dramatically Increase Sales With a Telemarketing List

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Author Level: 1
 Chris J Burns (July 22, 2008)  What is a telemarketing list? To most people, a telemarketing list contains the relevant information of potential clients that companies can tap on in order to increase their sales. Usually, the quantity of information contained within each list varies. In any case, a telemarketing list is vital ..

3 Effective Ways to Use a Mortgage Telemarketing List

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Author Level: 1
 Chris J Burns (July 22, 2008)  A mortgage telemarketing list contains information on individuals with credit history, providing your business with many potential sales leads. In recent times, the use of this list has increased, especially during the post Sept 2001 period where interest rates were at its lowest. To understand the .

Improve Telephone Prospecting Through Solution Selling Script

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Author Level: 1
 Cinoy Ravindran (July 21, 2008)  A Sales person cannot avoid telephone prospecting because, today, travel is time consuming and expensive. But it's painful when the conversion rate is less than 3%. What if you get 50-70% conversion rate? Smart sales person get more hit rates, more than 80%. The secret is doing just the essentials ..

Frazzled Making Sales Phone Calls? 10 Tips to Help

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Author Level: 1
 Diane Zorn (July 19, 2008)  "Can I put you on hold while I find a pen with ink?", you ask your customer on the phone while your hand searches the desk frantically for another pen. In frustration you are wondering how to sound calm when you can't lay your hands on the tools you need to do your job.I hate to scramble to find ..

It May Be Hard to Believe, But Some People Actually Fall For ...

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Author Level: 1
 Dwayne Eisen (July 16, 2008)  When it comes to schemes, many people believe that it could never happen to them, but millions of dollars are lost to telemarketing fraud each year. Especially vulnerable are the elderly, but it can happen to anyone because these fraudsters are very good at what they do.The following is an example ..

The History of Telemarketing Practices

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Author Level: 1
 Dwayne Eisen (July 16, 2008)  Telemarketing has been around for decades. It is believed to have been formed in the 1950's, where it enjoyed substantial growth. Because many of these calls are unsolicited, numerous people complained about telemarketers. Indeed, some of the practices were unfair, harassing, and rude. For ..

How Successful is Telemarketing?

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Author Level: 1
 Dwayne Eisen (July 16, 2008)  Telemarketing aims to sell a product and make a profit. Businesses use telemarketers to generate leads and gather data, make sales, contact prospective and existing customers, and receive requests for information. Is calling people - people who often want to talk to anyone but a telemarketer - a ..

How Big is the Telemarketing Industry?

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Author Level: 1
 Dwayne Eisen (July 16, 2008)  There are thousands of telemarketing companies in the United States, and revenues for the industry total about $15 billion per year. The industry is fairly top-heavy. The largest fifty companies earn more than sixty percent of the revenue. The telemarketing industry has been regulated since the ..

Do Telemarketers Have Souls?

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Author Level: 1
 Dwayne Eisen (July 16, 2008)  It seems hard to believe, but most telemarketers are people just like you and me. They are doing their job in order to support their family and make a living; chances are they don't go to work with the plan of annoying and harassing you. Yet, that is how they are perceived. When it comes to the ..

How Can I Prevent Telemarketers From Getting My Phone Number?

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Author Level: 1
 Dwayne Eisen (July 14, 2008)  Have you ever wished you could stop telemarketing calls completely? While this may not exactly be a realistic goal, there is a lot you can do protect your privacy and personal phone number. Telemarketing companies get entries for their corporate call lists in two major ways: all information ..

Steps to Get Rid of Annoying Telemarketers

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Author Level: 1
 Dwayne Eisen (July 14, 2008)  For many, telemarketing calls are simply a part of life. However, many desire to get rid of such annoying callers, but don't know the first vital steps. No matter where a telemarketing call is coming from, doing your part to find out this and other basic information using a reverse phone lookup is ..

Telemarketing How to Make Sure Your Campaign Delivers Results

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Author Level: 1
 Dave Powell (July 09, 2008)  If you have been less than thrilled with the performance of your telemarketing campaigns as of late, perhaps it's time for a bit of a change; perhaps an outsider's perspective on your telemarketing operation. It is important to provide the best possible customer service in order to retain the ..

B2C Telemarketing Expanding Business Possibilities

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Author Level: 1
 Py Cobb (July 09, 2008)  B2C telemarketing has become a widely used strategy today and no business, especially those having high aspirations, can afford to ignore it's great potential. Competition has increased manifold over the years, something that has made it difficult for businesses to achieve and sustain newer ..

Telemarketing Mortgage Lists!

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Author Level: 1
 Raymond Bartreau (July 09, 2008)  How to choose the right call list?First of all after you're compliant with a SAN number you need to figure out what your target marketing will be. Constructing a proper call list is very important to your success. It is an absolute must to figure out the target audience and then mold your list ..

BPO Call Center Lead Generation Outsourcing

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Author Level: 1
 Zachary Williamson (July 09, 2008)  Call Center Lead GenerationEvery body's doing it... Fact, every Fortune 500 company uses outsourced call centers to generate their leads and keep their front end sales professionals busy with qualified sales leads daily. This allows the company to focus more on processing deals and less on ..

Top Ten Reasons to Outsource Your Telemarketing Needs

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Author Level: 1
 Andy Dickens (July 08, 2008)  For businesses that need the opportunity to generate potential leads via the telephone, it's often a massive drain on human, financial and physical resources to conduct this work for themselves. Furthermore, inexperienced telemarketers could damage your reputation and your credibility. By ..

Is the Phone Dead As a Viable Means of Sales Communication?

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Author Level: 1
 Lorenzo Girard (July 07, 2008)  This past weekend I was sitting in the living room with the family enjoying a lazy Sunday morning when it dawned on me how the phone has changed my daughter's lives. They have their own phones but they utilize the key pad way more than they do with the ear piece. My daughters have found what must ..

Cultural Blunders in Telesales

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Author Level: 1
 Cindy King (July 07, 2008)  There has been such a sudden interest because of cultural differences in customer services expectations. You must wonder if companies are feeling the cultural backlash of outsourcing to countries where the culture is just so different that it impacted customer service expectations.The first reason ..

Telesales Tactics For Your Business

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Author Level: 1
 Nazir Daud (July 06, 2008)  In business to consumer telesales, the sales volume or conversion rates of your agents can make all of the difference to your businesses success. If everyone in the team can get one more sale per day that could make the difference between huge profitability and just getting by. To ensure the ..

Making the Call

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Author Level: 1
 Garren Washington (July 05, 2008)  Keep in mind that since I am a catalog writer, my suggestions in this article will be case specific to the catalog industry. If you're not in the catalog industry then rearrange the words to fit your particular needs.This article will provide some tips on handling the initial sales phone call.When ..

Telemarketing and Prospecting Free Info

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Author Level: 1
 David James Wilson (July 04, 2008)  Since 97% of prospects THINK they are happy with their current suppliers, it will be really hard to convince them a meeting with you will be of benefit to them. However, Using data as a powerful access vehicle to educate and set up a buying motive for your otherwise slow moving prospects is a more ..

Online Therapy For Telemarketers Who Constantly Call You

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Author Level: 1
 Steve Cowen (July 01, 2008)  Incessant telemarketing calls can drive you crazy. If telemarketers have caused your patience to reach the end of its rope, you've likely spent plenty of time complaining about these annoying calls to your friend, family members, co-workers and anyone else you could vent to. However, if you have ..

Join Consumer Collective Action Against Telemarketers

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Author Level: 1
 Dwayne Eisen (June 30, 2008)  Fed up with telemarketing calls? Perhaps the time has come for you to join other phone consumers in taking collective action against these unwanted solicitation calls by making your complaints heard on a caller complaints site. This type of complaint website is comprised of user generated content ..

What Do I Do When Im on the Do Not Call List and I Still Get ...

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Author Level: 1
 Dwayne Eisen (June 30, 2008)  Many phone consumers that cannot tolerate telemarketing phone calls were likely overjoyed when the Federal Trade Commission (FTC) created the National Do Not Call Registry (NDNCR). The NDNCR stops unsolicited telemarketing calls and helps to protect the privacy of phone customer's by allowing them ..

Stop the Instant Gratification Invest the Time and Get That ...

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Author Level: 1
 D.M. Arenzon (June 30, 2008)  Imagine this for a just a minute. Go ahead and close your eyes. Do it, no one's watching. Ok fine, keep your right eye open so that you can read this article. Think about what it would be like? Think about what it might be like if you were able to make an outbound telephone call and instantly make ..

Telemarketers Are Not Only Calling Your Landline They Might ...

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Author Level: 1
 Dwayne Eisen (June 30, 2008)  Your cell phone privacy is probably very important to you, so it is understandable if encountering solicitation calls on your cellular phone leaves you feeling a little frazzled and confused. If you have been receiving telemarketing calls on your wireless telephone, you may be wondering if this is ..

Spike Your Phone Teams Performance With a Script Change!

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Author Level: 5
 Dr. Gary S. Goodman (June 29, 2008)  As you may know, I speak and write extensively about telephone scripting, whether it's in cold calling, appointment setting, prospecting, inside sales, customer service, or technical support.Every help desk, telemarketing, and sales manager knows:(1) It's nearly impossible to get all reps to use ..



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