Using Managed Service Providers to Align IT to Business Goals

Pete Radke
 


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Today, IT departments are strained. Internal IT staff are generally tied up working on low-level system maintenance, hit by wave after wave of patches and upgrades that are critical to keeping systems current and secure. They have too much to do, too few resources, and pressure from management to do more with less. But while the staff spends precious hours reacting to urgent demands, critical planning and evaluation work is neglected. It’s the classic example of spending 80% of resources on efforts that only return 20% of the value.

For these reasons and others, many executives have come to view IT as a necessary evil, rather than a strategic partner. They struggle with the following issues:

  • Limited resources ($, Skills, Time)

  • Inability to keep current with IT technologies and best practices

  • 70% of IT budget spent maintaining and operating older products

  • IT is chaotic, reactive to problems, and not aligned to Business

  • Desire to automate the routine maintenance.

    Successful organizations are turning to managed service providers (MSP) for of the following benifits:

  • Peace of Mind – because seasoned professionals are using advanced tools to predict and prevent any risk as soon as it is visible.

  • Increased Productivity – Key network elements are more reliable and available.

  • Faster & cheaper issue resolution – we notify the service people in real-time, with the exact location and cause of a real or developing problem.

  • Reduce time spent on maintenance – we manage the exceptions to a library of internationally accepted standards, so you can focus on your core.

  • Predictable & lower costs – we take the surprises out of IT planning and execution.

    Bottom line, managed services offers a business model that aligns IT with the goals and objectives of the organization. Network problems directly control the profitability of the managed service provider. Therefore, a MSP is motivated to predict and prevent problems instead of the traditional consulting model where service providers receive more compensation for more problems. And isn’t that what everyone would like in the first place… No network problems?

    Peter Radke is the Director of Managed Services for http://www.Thinsolutions.com in Cleveland, Ohio. As such, Peter implements MSP solutions that allow Thinsolutions to manage business computer networks in northeast Ohio for a fixed price. More information is available at the Thinsolutions website http://www.thinsolutions.com/managed_services.html

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