What is Great Customer Service

 


Visitors: 460

In almost all cases customers come to your business because they have a problem and believe that you may have the solution. Whether you do, or whether you can build enough trust with the customer to let them solve their problem is up to you.

In the day to day workings of a business some things can be out of your control, but building customer relationships should always be in your control. You can make alot of excuses like: Well there are larger competitors; We can not provide the same service; We have different clients; We don't cater to those types of customers. What types of customers? Have you made some assumptions about your customers? Perhaps there are more reasons as to why they are standing before you.

The most successful businesses build relationships with customers. Oh well we've heard that before. A relationship should be an ability to understand why that exact customer has chosen you and given you an opportunity to show them why they chose you and make them feel good. Having left your business with a memorable and positive impression is the most important thing.

Some good rules and ?'s to follow in developing more customers are:

Build a relationship with the customer.

Understand their situation.

Emphathize with their concerns.

What are their concerns?

Why do they have these concerns?

What solutions have they tried?

Why are they in your store?

What are 2-3 solutions to solve their problem?

Let them make the final decision, let them own the decision.

Just help them with the process.

That is all they desire, they do not want to be sold, they are tired of being sold things they do not need. Give them the information to buy the product they WANT.

Once you do this you will have a happy customer that will be more willing to tell other people about your business, and isn't that what it is all about. Till next time.

http://www.usabusinessgrowth.com & Growth Secrets. Mr. Des Marais has assisted small businesses with expansion and growth for over 20 years. His expertise is in expansions, turnarounds and business development. He has been a consultant and held positions in some of Americas and Canada's fastest growing companies and led teams to top ten and #1 positions in Canada. He can be reached at (604)-338-6719. He has helped several entrepreneurs develop and sell their business.

(434)

Article Source:


 
Rate this Article:  0.0/5(0 Ratings)

Related Articles:

At Your Service: The Ten Commandments of Great Customer Service!

by: Susan Freidmann (March 15, 2005) 
(Business/Customer Service)

Great Customer Service Begins With Great Employees

by: Chuck Wallin (June 16, 2008) 
(Business/Customer Service)

Want Great Customer Service? Then You Gotta Know What to Ask!

by: Jinger Jarrett (August 08, 2008) 
(Business/Customer Service)

Leave Your 'Buts' Behind for Great Customer Service

by: Ed Sykes (October 08, 2005) 
(Business/Customer Service)

Superior Customer Service 5 Great Ideas

by: Philip H. Mitchell (June 18, 2008) 
(Business/Customer Service)

Writing The Book On Great Customer Service

by: Tim Knox (June 03, 2005) 
(Business/Customer Service)

Great Customer Service: Do You Use This Essential Tool?

by: Stephen Steckly (September 21, 2005) 
(Business/Customer Service)

Bad Customer Service Is Not So Funny: Five Secrets to Giving Outstanding ..

by: Ed Sykes (May 29, 2006) 
(Business/Customer Service)

Top Customer Service Speaker Says: Beware of Aversive Conditioning in Customer ..

by: Dr. Gary S. Goodman (October 02, 2006) 
(Business)

Great Customer Service Means Giving Your Customers What They Want

by: Kevin Stirtz (July 11, 2008) 
(Business/Customer Service)