Customer Service -The Truth About Lifelong Loyal Customers

Kenneth Little
 


Visitors: 311

Your customer service policy can attract loyal customers who remain for a lifetime. Here is a policy tried and tested for more than 25 years. The truth is customers want three things.

Employ Nice People

The head of Nordstrums once said you can train nice people to be good sales assistants but you cant train good sales assistants to be nice. Nice people are born not trained to be so. Getting customers who are loyal for life begins with hiring nice staff. You should try hiring baby boomers. They have great customer service skills.

Go The Extra Mile

With all customers work extra hard to win them as a “Lifetimer" by giving them extra service wherever possible. Stay commited to overdelivering both product and service. The smallest things make the biggest impact.

Stay Connected to Them and Keep Them Happy

The best time to put your customer service policy to work is when customers complain. See the complaint process as way to prove two things. Firstly, you'll do what it takes to change their complaint to a compliment. Second, you want to prove to them that they're special and highly valued customers. Through this process make sure to stay connected. By phone and especially in person.

You now have a workable customer service policy. You will get customers who return loyally for a lifetime by centering your policy on giving them what they want, Nice People on your sales team, The Extra Mile of service, and for you to Keep Them Happy.

Copyright 2005 Kenneth Little

Kenneth Little is a writer, teacher, public speaker and the publisher of a re-released classic - in a revealing ebook- that will show you how to get the best of health and wealth out of all your future years.

True success will be yours no matter what your age. Amazing “How I Became Young at Sixty" brings renewed strength to your body, hope to your mind and increased prosperity to your lifestyle=> http://www.Young-at-Sixty.com

(352)

Article Source:


 
Rate this Article:  0.0/5(0 Ratings)

Related Articles:

Customer Service - Let Me Show You How To Get Loyal Customers

by: Kenneth Little (December 08, 2005) 
(Business/Customer Service)

Customer Service Coaching Tip - How Technology Is Costing You Loyal Customers

by: Leanne Hoagland-Smith (May 05, 2008) 
(Business/Customer Service)

Assessing Your Customer Service From The Inside Out To Deliver Exceptional And ..

by: Leanne Hoagland-Smith (November 19, 2005) 
(Business/Customer Service)

Customer No Service - How to Lose a Loyal Customer!

by: Phil Gerbyshak (June 21, 2005) 
(Business/Customer Service)

Poor Customer Service - Are Your Customers Driving Away Other Customers

by: Rick Weaver (April 05, 2005) 
(Business/Customer Service)

Customer Service – Customers Serving Customers?

by: Scott Lindsay (March 27, 2007) 
(Business)

Customer Service - How to Have Happy Customers

by: Kenneth Little (December 08, 2005) 
(Business/Customer Service)

Customer Service or Customers Serve Us?

by: Kenneth Wallace (July 31, 2006) 
(Business/Customer Service)

Customers - What They Really Want - 6 Secrets of Customer Service

by: Alan Fairweather (March 16, 2005) 
(Business/Customer Service)

Customer Service Tips - How to Give Your Customers What They Really Want

by: Molly Gordon (March 20, 2007) 
(Business)