The Effects of Hiring The Wrong Employee


Visitors: 927

Employing the right employees is essential to having a healthy business because your employees represent your business. If you hire employees who are inadequate at their job, you will loose customers and a loss of customers translates to a loss of revenue. In short, your employees can effect the quality of your business.

Unfortunately, you may never know that one of your employees is the cause or the drop in customers since 96% of businesses will not receive a complaint. As though being unaware isn’t frustrating enough, the customer angered by your employee, will then go and tell 9 to 10 people about the terrible experience they had with your business. Thus costing you even more customers.

It may surprise you to learn that if your employee has angered 1 customer in a certain way it likely that 27 other customers have similar concerns to that customers.

Though these figures are staggering, there is hope for your business. Out of the customers who register a complaint, as many as 70% will do business with you again if the complaint is resolved effectively. This number shoots up 96% if the complaint is resolved quickly. After having a complaint dealt with accordingly a customer will then tell about 5 people of the treatment they received.

Though recovering customers and correcting a complaint is doable, you may still loose customers. Thus is it best to select a dedicated, skilled employee in the first place. After all, if that employee costs you a customer it will cost you five times more to attract a new customer than to have kept the previous one. Remember an employee is meant to be an attribute to your company not a hindrance, so choose wisely.

Dermot Fitzpatrick is the owner of Fitz Solutions Inc. a software development company that creates powerful easy to use software tools for the construction industry. These include estimating, project management and job costing. Custom software design services are also offered.


Article Source:

Rate this Article: 
5 Interviewing Mistakes That Can Lead To Hiring The Wrong Person
Rated 4 / 5
based on 5 votes

Related Articles:

Hiring in a Questionable Economy: Downsize Employee or Terrible Employee?

by: Maria Marilyn Madrid (October 12, 2014) 
(Business/Careers Employment)

Hiring Your First Employee

by: Jacquelyn Lynn (July 09, 2006) 
(Business/Small Business)

Are You Hiring The Wrong Florist?

by: Janna Hagan (July 21, 2005) 
(Home and Family/Interior Decorating)

Smart Hiring: What Makes the Right Employee?

by: Marcia Zidle (June 10, 2005) 

Employee Background Checks for your Best Hiring Decision

by: A. Ortega (June 10, 2009) 
(Business/Human Resources)

Improve Your Employee Hiring and Screening Practices

by: Jim Sirbasku (August 07, 2008) 
(Business/Human Resources)

Hiring the OverQualified Employee or Mining for Gold

by: Frankie Picasso (May 29, 2005) 
(Business/Careers Employment)

The Top 5 Wrong Reasons For Not Hiring Testers

by: Luc Richard (February 06, 2005) 
(Computers and Technology/Software)

How to Avoid Hiring the Wrong Financial Advisor

by: Neal Frankle (September 23, 2005) 
(Finance/Wealth Building)

5 Interviewing Mistakes That Can Lead To Hiring The Wrong Person

by: Helen Wilkie (January 27, 2005)