It's not only customer service that businesses are concerned about. Everyone knows that a business is only as good as its employees. Clearly, hiring good employees is the key to a good business. Of course, hiring them is a different matter from keeping them, and a more crucial one at that. So don't be surprised if a notice or memo about employee surveys is making rounds in your office. Your employer just wants to gauge your satisfaction about the company. But more than simple yes/no options, employee surveys are meant to gauge your interest in staying with the company. Corporate longevity is determined by several factors that the surveys sought to address.
But before sitting down to answer employee surveys with haphazard clicks and checks, consider what the surveys mean to you. These surveys could be your chance to let the management know about your work problems. On the other hand, this is also a chance to express gratitude for your employer. These are opportunities to communicate with your employer. Most employees waste these opportunities by treating the surveys as chores and answering whatever. They claim that they are dissatisfied with their pay or with the company in general. But the management don't know that problems existed because the employees themselves bungled up the surveys.
There are no step-by-step methods to answer surveys, only guidelines. Read through the survey and the introductory letter. These will inform you about the purpose of the survey and its content. Reading through the survey gives you time to reflect about your work and the work issues raised in the survey. This prepares you for answering the employee surveys. Don't let ill feelings about disapproved pay raise or reprimands about lateness affect your answers. Answer each question honestly but objectively. If asked for reasons about dissatisfaction, “just because" answers are not helpful. Instead, answer that you are dissatisfied but provide valid reasons for feeling that way. Refer to the company policies to determine the validity of your reasons. For example, if you are dissatisfied because of an overdue promotion, cite rules that support your claim. There may be other employees who share the same sentiment. However, do not discuss the surveys with your colleagues prior to answering. You may not realize it but your own views might be affected by the popular opinion.
It is also best to keep your answers to employee surveys to yourself. Avoid mentioning specifics in discussing the surveys with your co-workers. It is also a good idea to put in constructive criticisms in answering employee surveys. Ranting and other work angst are not going to give your employers the solutions. Tell them what you want and how you want it done if asked for opinions in your surveys. Your employers are taking the steps to bridge the gap between you and the management. Answering the surveys can be your way of reciprocating the gesture.
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