Who doesn’t enjoy the accessibility of eating lunch or dinner in their car while rushing back to the office, or to their child’s next activity? After all, quick service is what we expect from quick-serve restaurants. To make sure your quick-serve gets it right —at the dine-in, drive-thru, or to-go—the key to success is to get your employees to Give a S. H. I. R. T!—yes, there is an ‘R’ in there.
“Have a good day!” and so on. Better yet, if you see a customer in a sports uniform, tell them good luck in the game. Or, if there’s a customer in a work uniform such as scrubs or police garb, ask them if they work around here, or tell them to tell co-workers about us, or say have a great day at work. This sort of communication helps personalize a customer’s visit.
Who is up to the challenge? Let me hear some of your S. H. I. R. T-tales…
T. J. Schier is service professional, consultant and speaker with over 20 years experience in operations and training. Founder and president of Incentivize Solutions and podTraining, T. J. has helped numerous clients enhance their service and training programs and spoken to tens of thousands of managers, franchisees and operators in various fields. Visit http://IncentivizeSolutions.com/ for more info motivating today's employees, training today's generation and delivering outstanding guest service; or http://podTraining.us/ , a unique new system and the foundation of ‘i-learning’ - using the device of today's generation, the iPod - to train your workforce.